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Reorganization & CSI Oversight Team Lead with German

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NTT DATA

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Location:
Romania , Brasov

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Reorganization & CSI Oversight Team Lead will lead a team focused on file share reorganizations and eDiscovery within Windows File Services. This role requires a strong background in IT operations, ITIL processes, and stakeholder communication.

Job Responsibility:

  • Lead and coordinate the team responsible for file share reorganizations and eDiscovery activities within Windows File Services environments
  • Manage and prioritize reorganization and eDiscovery requests, ensuring tasks are executed accurately and within agreed SLA timelines
  • Ensure all operational activities are fully documented and audit-ready, including approvals, change evidence, and execution records
  • Oversee adherence to ITIL processes, including Incident, Request, Change, and Continuous Service Improvement (CSI) practices
  • Act as the primary escalation point for operational issues, ensuring timely resolution and effective stakeholder communication
  • Serve as the main point of contact for business and technical stakeholders, ensuring clear communication in German and English, particularly for RO-based operations
  • Drive continuous service improvement initiatives, identifying opportunities for process optimization, automation, and operational efficiency in collaboration with the CSI team
  • Prepare and deliver KPI, SLA, and operational performance reports for management and governance reviews
  • Facilitate Change Advisory Board (CAB) meetings, improvement workshops, and operational review sessions
  • Ensure operational compliance with security, governance, and regulatory requirements
  • Mentor and guide team members to maintain high operational standards and promote knowledge sharing within the team
  • Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
  • Minimum 5-10 years of experience in IT operations, with proven experience leading operational or infrastructure support teams
  • Strong expertise in Windows File Services structures, file share management, and delegated rights administration
  • Deep knowledge of ITIL processes, including Change Management, Incident Management, Request Fulfilment, and Continuous Service Improvement (CSI)
  • Experience managing organizational change initiatives, operational improvements, and service optimization programs
  • Familiarity with compliance, governance, and audit requirements in enterprise IT environments
  • Strong leadership, coordination, and stakeholder management skills with the ability to guide teams through operational challenges
  • Excellent analytical and strategic thinking abilities, with a focus on continuous improvement and automation opportunities
  • Ability to communicate effectively with technical teams, management, and business stakeholders
  • ITIL v4 Managing Professional certification (mandatory)
  • Excellent command of both spoken and written English and German

Nice to have:

  • Agile or Scrum certification is considered an advantage
  • Strong reporting and presentation skills for KPI, SLA, and operational governance reporting
What we offer:
  • Smooth integration and a supportive mentor
  • Choose from Remote, Hybrid or Office work opportunities
  • Projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events

Additional Information:

Job Posted:
March 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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