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Since 1946, Avis Budget Group has established itself as a leader in mobility solutions in more than 160 countries. Joining Avis Budget Group means becoming part of an international organization that has always managed to innovate, grow, and earn the trust of its customers — thanks to the passion of its employees! At Avis, we hire you for your temperament and personality. We train you for our roles and help you develop new skills. Our motto: “DRIVEN TO BE THE BEST RENTAL COMPANY IN THE WORLD TOGETHER.” In this context, we are looking for a full-time permanent Rental Sales Agent (37 hours per week) in the car rental sector. The position is based in Antwerp and requires availability to work some Saturdays (shift schedule).
Job Responsibility:
Managing front-desk operations: preparing quotes, processing reservations, creating rental agreements, and explaining the rental terms and conditions
Ensuring customer satisfaction: highlighting the agency’s services while meeting customers’ needs (upselling)
Providing customer service: welcoming clients, explaining and processing billing for any damages and/or additional charges at the end of the rental
Checking the condition of vehicles upon return (bodywork, interior, missing accessories, etc.) and identifying necessary repairs
Performing routine maintenance and cleaning (both interior and exterior) of vehicles
Transferring vehicles between return and pick-up areas
Requirements:
Strong communication skills and a customer-focused attitude, both with business and leisure clients (B2B & B2C)
Able to develop and deliver an effective sales pitch
Prior experience in customer service, ideally in car rental, retail, or hospitality
Comfortable using digital tools
Hold a valid manual Category B driver’s license in Belgium
Good command of Dutch
Bring energy and a positive attitude to share with colleagues and customers
What we offer:
Monthly bonuses of €100 – €500
Car rental discounts for you and your family
Meal vouchers
Eco vouchers
Transport allowance
Group insurance
13th month salary
Numerous benefits and discounts with our partners (including Disney, etc.)