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We are currently recruiting for a Rental Income Support Officer to join a Local Authority team on a mainly remote basis. This is an excellent opportunity for an experienced income officer to play a key role in maximising rental income while supporting residents to sustain their tenancies. You will be responsible for managing a patch of rent accounts, providing proactive support to residents, and taking early action to prevent rent arrears while delivering excellent customer service.
Job Responsibility:
Manage a portfolio of rent accounts and maximise rental income collection
Proactively contact residents when arrears occur and agree sustainable repayment plans
Provide advice and support relating to Housing Benefit and Universal Credit
Ensure all arrears cases follow relevant legal processes and pre-action protocols
Prepare documentation for legal action, court hearings, and possession proceedings when required
Work closely with tenancy teams, welfare advisors, and external support agencies
Maintain accurate case notes and financial records within housing management systems
Deliver excellent customer service while supporting vulnerable residents
Requirements:
Proven experience in income collection or rent arrears management within social housing or a local authority
Strong knowledge of housing legislation, welfare benefits, and arrears recovery processes
Experience managing rent accounts and negotiating repayment agreements
Ability to work independently and manage a busy caseload
Excellent communication and customer service skills