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Rent Sustainment Advisor

United Kingdom, Broxbourne Employment contract 33813.00 - 37570.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We have an exciting opportunity for a customer-focused professional with excellent communication and organisational skills and a passion for helping people sustain their tenancies. In this role, you’ll take ownership of a portfolio of rent accounts, working closely with customers to maximise rental income while providing the support they need to manage their finances and remain in their homes. Building positive relationships, you’ll offer practical advice, agree on realistic repayment plans and connect customers with partner agencies to help them overcome financial challenges. Working collaboratively with colleagues and external organisations, you’ll resolve complex cases, support vulnerable customers and play a key role in delivering a proactive, compassionate service that makes a lasting difference to people's lives.

Job Responsibility

  • Take ownership of a portfolio of rent accounts
  • Work closely with customers to maximise rental income
  • Provide support to help customers manage their finances and remain in their homes
  • Build positive relationships
  • Offer practical advice
  • Agree on realistic repayment plans
  • Connect customers with partner agencies to help them overcome financial challenges
  • Work collaboratively with colleagues and external organisations
  • Resolve complex cases
  • Support vulnerable customers
  • Deliver a proactive, compassionate service

Requirements

  • Experience of working in a customer-facing role
  • The ability to communicate effectively on the phone, in writing and in person
  • Good numeracy skills
  • An organised approach, and the ability to manage your own time and work
  • Confidence using IT, ideally MS Office, to an intermediate level
  • Driving licence and use of a car
  • Basic criminal record (DBS) check

What we offer

  • 27 days’ holiday per year plus bank holidays
  • Buy and sell holiday scheme
  • Cross-organisational bonus scheme
  • Up to 12% pension contribution
  • Life assurance cover
  • Funded health cash plan or subsidised private medical insurance
  • Discount vouchers
  • Enhanced family leave
  • Range of special leave
  • Car loans
  • Cycle to work
  • Electric car lease scheme

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