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We have an exciting opportunity for a customer-focused professional with excellent communication and organisational skills and a passion for helping people sustain their tenancies. In this role, you’ll take ownership of a portfolio of rent accounts, working closely with customers to maximise rental income while providing the support they need to manage their finances and remain in their homes. Building positive relationships, you’ll offer practical advice, agree on realistic repayment plans and connect customers with partner agencies to help them overcome financial challenges. Working collaboratively with colleagues and external organisations, you’ll resolve complex cases, support vulnerable customers and play a key role in delivering a proactive, compassionate service that makes a lasting difference to people's lives.
Job Responsibility
Take ownership of a portfolio of rent accounts
Work closely with customers to maximise rental income
Provide support to help customers manage their finances and remain in their homes
Build positive relationships
Offer practical advice
Agree on realistic repayment plans
Connect customers with partner agencies to help them overcome financial challenges
Work collaboratively with colleagues and external organisations
Resolve complex cases
Support vulnerable customers
Deliver a proactive, compassionate service
Requirements
Experience of working in a customer-facing role
The ability to communicate effectively on the phone, in writing and in person
Good numeracy skills
An organised approach, and the ability to manage your own time and work
Confidence using IT, ideally MS Office, to an intermediate level
Driving licence and use of a car
Basic criminal record (DBS) check
What we offer
27 days’ holiday per year plus bank holidays
Buy and sell holiday scheme
Cross-organisational bonus scheme
Up to 12% pension contribution
Life assurance cover
Funded health cash plan or subsidised private medical insurance