Renewals Specialist Job at Babel Profiles (Barcelona)

Renewals Specialist

Babel Profiles

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Not provided

Salary:

35000.00 EUR / Year

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Job Description:

This is a key operational role within the Global Customer Experience organisation, focused on ensuring smooth, accurate, and predictable customer renewals in a subscription-based, auto-renewal environment. As a Renewals Specialist, you will own the end-to-end execution of customer renewals for a defined portfolio, ensuring contracts renew on time, under the correct terms, and with full internal alignment. You will work cross-functionally with Customer Success, Finance, Legal, and Contracts Administration, acting as the central point of coordination for renewal timelines, exceptions, and risk management. This role is ideal for someone who enjoys structured processes, operational ownership, and commercial accuracy, and who understands that renewals are critical moments in the customer lifecycle.

Job Responsibility:

Manage the full renewal lifecycle for a portfolio of auto-renewing customers, ensuring accuracy, timeliness, and clear communication
Coordinate renewal timelines, including customer outreach, internal reviews, price adjustments, legal checks, and billing readiness
Handle renewal exceptions, such as cancellations, contract amendments, pricing changes, and multi-year adjustments, following internal approval workflows
Identify at-risk customers early and collaborate with Customer Success to address concerns before renewal dates
Support commercial growth by identifying opportunities for add-ons, upgrades, or improved contract structures where appropriate
Ensure all renewal data is accurately maintained in Salesforce, including dates, values, and contract terms
Partner closely with Contracts Administration to ensure renewal documentation and billing changes are prepared correctly and on time
Contribute to reliable forecasting and revenue visibility, providing insight into renewal risk and opportunity
Participate in the continuous improvement of renewal processes, automation, and customer communication templates

Requirements:

2–4 years of experience in renewals, account management, customer operations, or quote-to-cash within a SaaS or subscription-based business
Experience working in auto-renewal or recurring revenue models
Solid understanding of SaaS metrics such as ARR, GRR, and NRR
Comfortable working with Salesforce or similar CRM systems, with a strong focus on data accuracy
Working knowledge of contract concepts such as notice periods, price indexation (CPI), contract terms, and approval flows
Fluency in German (C1/C2) and English
Strong organisational skills and the ability to manage multiple renewal timelines simultaneously

What we offer:

Competitive salary package aligned with experience
Hybrid working model (3 days at the office - 2 from home) with offices located in central Barcelona
Flexible working hours
20 days of remote work from the EU
Attractive benefits package, including private health insurance and ticket restaurant (220€)
A collaborative, international team environment with a strong focus on learning and long-term development

Additional Information:

Job Posted:
February 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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