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Renewals Specialist

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1Password

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Location:
United Kingdom

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Renewals Specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader go-to-market (GTM) organization to foster long-term relationships with our clients. This is a remote opportunity within the UK.

Job Responsibility:

  • Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
  • Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
  • Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
  • Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
  • Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
  • Educate clients on the value of our security software and any new features or updates to encourage renewal
  • Ensure all renewal agreements are properly documented and compliant with company policies and procedures
  • Gather customer feedback and insights to inform product development and improve overall customer satisfaction

Requirements:

  • Fluent written and spoken communication skills in both English and German
  • 2+ years of experience in renewals, account management, or customer success in a software or technology environment
  • Possesses a practical understanding of SaaS (Software as a Service) business models and recurring revenue principles
  • Great communication and interpersonal skills, with a customer-focused mindset
  • Proficient in Salesforce, Gainsight and other tooling
  • Good analytical skills and ability to interpret data to drive decision-making
  • Demonstrated experience working with a collaborative team
What we offer:
  • Maternity and parental leave top-up programs
  • Wellness spending allowance
  • Generous PTO policy
  • Company-wide wellness days off scheduled throughout the year
  • Wellness Coach membership
  • Comprehensive health coverage
  • Company equity for all full-time employees
  • Retirement matching program
  • Training budget, 1Password University access, and learning sessions
  • Free 1Password account (and friends and family discount)
  • Paid volunteer days
  • Employee-led DEIB programs and ERGs and ECGs
  • Fully remote environment
  • Peer-to-peer recognition through Bonusly

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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