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Renewals Specialist EMEA

United Kingdom · Job Posted February 21, 2026
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Job Description

We are seeking a highly motivated Renewals specialist to join our dynamic team. The Renewals specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader GTM to foster long-term relationships with our clients. The ideal candidate will have a strong background in sales, customer success, or account management, with a passion for delivering exceptional service.

Job Responsibility

  • Revenue Retention: Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies
  • Renewal Management: Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
  • Customer Relationship Management: Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products
  • Data Analysis and Reporting: Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
  • Collaboration: Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
  • Customer Engagement: Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
  • Training and Support: Educate clients on the value of our security software and any new features or updates to encourage renewal
  • Documentation and Compliance: Ensure all renewal agreements are properly documented and compliant with company policies and procedures
  • Feedback Loop: Gather customer feedback and insights to inform product development and improve overall customer satisfaction

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field
  • 3+ years of experience in renewals, account management, or customer success in a software or technology environment
  • Strong understanding of SaaS (Software as a Service) business models and recurring revenue principles
  • Excellent communication and interpersonal skills, with a customer-focused mindset
  • Proficient in Salesforce, Gainsight and other tooling
  • Strong analytical skills and ability to interpret data to drive decision-making
  • Ability to work independently and as part of a team in a fast-paced environment

Nice to have

  • Fluency in German
  • oral and written

What we offer

  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
  • Remote-first work environment
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