Renewals Sales Executive

• Deliver excellent customer service to all customers
• Uphold the company’s mission statement and values
• Responsible for the achievement of individual income target
• The achievement of new business case count and retention targets
• Maximising sales opportunities by proactively selling and securing additional business
• Raising underwriting concerns and rating risks appropriately
• Accurately complete administrative tasks such as post, diary as well as account and insurer queries
• Securing a consistent pass rate on all call observations
• Awareness of complaint handling – Being able to resolve minor customer complaints and being fully aware of the company complaints process
• Liaise and build relationships with insurers and customers – both internally and externally
• General administration work: Prioritise all client communication (via phone, email and in-person) to ensure the customer receives a high level of customer service

• At least 12 months sales or customer service experience
• Good communicator
• Strong numerical and verbal skills

Insurance experience

• Negotiable basic salary
• Bonus structure
• Pension
• Holidays
• DIS
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• Access to a wider flexible benefits package after probation
• Monday to Friday basis with no shifts
• Full support for ongoing development
• Regular training and development
• Funding available for professional qualifications