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Renewals Representative

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New Relic

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Location:
India , Bangalore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! As a key member of our team, you won’t just be managing contracts; you’ll be the strategic architect of the customer’s journey. You will bridge the gap between technical adoption and business value, ensuring our clients don’t just renew their subscriptions, but expand their partnership with us.

Job Responsibility:

  • Be the commercial lead for New Relic’s existing customers, owning the end-to-end renewal lifecycle and driving strategic expansions (upsell/cross-sell) to achieve quarterly revenue targets
  • Partner with Sales and Success teams to conduct deep business reviews to align our platform’s capabilities with the customer’s ROI, effectively removing churn risks and securing the "Commercial Win"
  • Serve as a trusted advisor, navigating complex negotiations and identifying growth opportunities to maximize the lifetime value of every account

Requirements:

  • 3–5+ years of experience in SaaS account management, renewals, or customer success with a proven track record of meeting or exceeding renewal and expansion quotas
  • Deep understanding of subscription mechanics, including ARR, MRR, Churn, and Net Revenue Retention (NRR)
  • Expert at navigating legal and financial hurdles to close complex renewals and expansion deals with enterprise-level stakeholders
  • Proficiency in CRM tools (Salesforce) and customer success platforms (Salesloft/Gainsight)
  • ability to translate technical product usage into business value
  • Excellent presentation skills with the ability to build "Champion" relationships and influence C-level executives
  • Bachelor’s degree in Business, Marketing, or IT (MBA preferred)
What we offer:
  • Flexible workforce model (fully office-based, fully remote, or hybrid)
  • Fostering a diverse, welcoming and inclusive environment

Additional Information:

Job Posted:
February 18, 2026

Work Type:
Hybrid work
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