Renewals Operations Reporting Manager, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

54300.00 - 159120.00 USD / Year

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Job Description:

Collaborates with the plan sponsor implementation team to gather and analyze client requirements, assist in developing implementation plans, and work with internal departments to ensure the successful execution of implementation projects. Interacts directly with plan sponsors, addresses inquiries, and provides guidance during the implementation process, contributing to the overall success of plan sponsor onboarding.

Job Responsibility:

facilitates and oversees the management of Renewal process and programs, ensuring successful implementation, execution, and delivery
manages Daily Case Calls to review complex cases in Salesforce
facilitates mutually beneficial relationships with members of Client Management, serving as a primary point of contact throughout the Renewal process
coaches team members with training and education sessions to ensure successful adoption of Renewal process and case requests
confers with internal and external stakeholders to gather and analyze requirements, identify potential risks, and develop mitigation strategies
defines regular status updates to stakeholders, addressing and escalating any concerns or issues that may arise, for swift resolution
determines process improvements and best practices to enhance the efficiency and effectiveness of the Renewal process
delivers leadership and mentorship to the implementation team, fostering a collaborative and high-performing work environment

Requirements:

5 to7 years of Reporting experience
3 to 5 years’ experience with Salesforce software and the insurance renewal process
3 to 5 years health insurance- group based plan benefits experience
adept at problem solving and decision-making skills
adept at growth mindset (agility and developing yourself and others) skills
adept at execution and delivery (planning, delivering, and supporting) skills

Nice to have:

DG experience
Tableau experience

What we offer:

affordable medical plan options
401(k) plan (including matching company contributions)
employee stock purchase plan
no-cost programs like wellness screenings, tobacco cessation, and weight management programs
confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
April 30, 2025

Expiration:
June 29, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Renewals Operations Reporting Manager