Renewals Manager Jobs

Renewals Manager

Highspot

Location:
India, Hyderabad

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Renewals Manager supporting SMB & Commercial customers, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will manage the full renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.

Job Responsibility:

Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution
Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty
Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals
Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities
Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges
Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes
Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce)

Requirements:

3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS
Passionate about delivering exceptional customer experiences and building long-term relationships
Proven ability to navigate customer conversations with confidence, empathy, and professionalism
Comfortable using data to drive decisions, assess performance, and identify growth opportunities
Strong cross-functional communication skills
experience working with Sales, Customer Success, and Operations teams
Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight)
Self-starter who thrives in a fast-paced, collaborative, and high-growth environment

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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