Renewals Manager Job at Highspot (Hyderabad)

Manager, Renewal Management

As a Renewals Manager (People Manager) leading our Renewals team in India, you w...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

10+ years in Renewals, Customer Success, or Account Management in a B2B SaaS environment
at least 3 years of people management experience
proven success leading a high-performing renewals or customer success team
strong coaching and performance management capabilities
deep passion for delivering exceptional customer experiences
ability to translate data insights into strategic plans
experience working with Sales, Customer Success, Operations, and Finance teams in a fast-paced, matrixed environment
proficient in CRM and renewal management systems (e.g., Salesforce, Gainsight)
motivational leader who thrives in a dynamic, collaborative, and growth-oriented environment

Job Responsibility

Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers
Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded
Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency
Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs
Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends
Customer Engagement Oversight: Ensure the team builds trusted relationships with customers
Reporting and Forecasting: Maintain high standards of accuracy in renewal forecasting, team metrics, and executive reporting
Culture and Enablement: Promote a culture of accountability, inclusivity, and continuous improvement

Fulltime

Renewal Sales Account Manager

The Renewal Sales Account Manager works within assigned customer accounts to man...

Location

United States , San Jose

Salary:

72300.00 - 169900.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor’s degree preferred
3+ years of relevant work experience in subscription-based renewals
basic relationship management, customer understanding, and escalation management expertise
transactional approach to renewal planning
basic support services and renewal management knowledge
basic knowledge of the company’s other offerings
sales potential
business and financial awareness
analytical and detail-oriented
good written and verbal communication and presentation skills.

Job Responsibility

Develop customer/partner relationships
manage support services renewals, conversions, and upsells
use basic account and renewal planning techniques
own simple end-to-end renewal cycles
upsell by identifying opportunities within accounts
react to competitive threats
accurately forecast renewal orders
engage with customers/partners through planned calls
consult with extended account sales teams
own the support services contractual relationship

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal & professional development programs
unconditional inclusion policies.

Fulltime

Renewal Manager

The Growth Renewal Manager will guide the renewal process for a specific portfol...

Location

United States

Salary:

56000.00 - 87000.00 USD / Year

Anaconda

Expiration Date

February 01, 2026

Requirements

3+ years of proven experience in customer renewals management, customer success, or account management within the tech industry
Proficiency in CRM tools like Clari, Salesforce, and Vitally
Excellent communication, negotiation, strong objection handling, and relationship-building skills
Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies

Job Responsibility

Manage the complete renewals process for a book of ~200 customers
Ensure on time renewals
Execute customer retention strategies, programs, and initiatives
Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues
Analyze customer data, pinpoint renewal risks, and take proactive steps
Identify common themes of questions, issues & opportunities and develop repeatable processes & documentation
Collaborate with Product and Sales operations to identify areas to automate the renewal process
Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management

What we offer

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources
Bonus
Equity

Fulltime

Renewal Sales Account Manager

Renewal Sales Account Manager works within assigned customer accounts or partner...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor’s degree preferred, or equivalent experience
1-2 years of relevant work experience or equivalent
basic relationship management, customer understanding, and escalation management expertise
transactional approach to renewal planning
basic support services and renewal management knowledge
basic knowledge of the company’s other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set
sales potential
basic level of experience presenting less complex renewals
business and financial awareness
analytical and detail-oriented

Job Responsibility

Develops customer/partner relationships
manages support services renewals, conversions, and upsells for an assigned set of smaller, less complex installed base accounts
uses basic account and renewal planning techniques and basic analysis of contractual support data to provide relevant renewal quotes
owns simple end-to-end renewal cycles, from renewal planning and customer engagement to negotiating prices and closing deals
contributes to services upsell by identifying opportunities to replace installed base sales erosion
reacts to competitive threats
accurately forecasts renewal orders and maintains pipeline and opportunities
engages with customers/partners through planned series of calls or visits
consults with extended account sales teams
prioritizes and organizes effectively

What we offer

Health & wellbeing benefits
career investment programs
comprehensive suite of benefits for physical, financial, and emotional wellbeing
inclusive work culture

Fulltime

Renewal Manager

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
Self-motivated and proactive, with the ability to work both independently and as part of a team
Experience managing customer relationships and executing strategies to increase retention and revenue
Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

Job Responsibility

Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Senior Commercial Project Manager – Renewable Energy

Senior Commercial Project Manager - Renewable Energy. This role focuses on manag...

Location

United States , Saint Paul

Salary:

145000.00 - 160000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

5+ years in commercial project management within solar or renewable energy (required)
Proven leadership experience managing teams
OSHA 10 (required)
OSHA 30 (required within 30 days if not current)
Project Management certification (required within 18 months if not current)
Knowledge of solar PV systems, inverters, battery storage, and permitting
Familiarity with electrical codes and building standards
Proficiency with Google Suite, Salesforce, NetSuite (preferred)
Strong communication and problem-solving skills
Ability to manage multiple projects and subcontractors

Job Responsibility

Develop and manage project schedules using critical path theory
Coordinate design, engineering, procurement, construction, activation, and close-out phases
Oversee subcontractor qualification, contract negotiation, and performance
Ensure timely delivery of materials and equipment
Prepare and review project budgets
Manage pay applications and change orders
Lead, train, and develop the Commercial Project Management team
Assign projects based on skill level and workload
Hire additional project support roles as needed
Liaise with internal teams and external partners for permits, inspections, and approvals

What we offer

Profit-sharing bonus (10% target)
Productivity bonus (3-5%)
Health, dental, and vision insurance (individual plans free)
PTO: 80 hours annually (120 hours after year 1)
6 paid holidays + 1 floating holiday
401(k) with company match
Life insurance
EAP
HSA/FSA options
Hybrid work eligibility after training period

Fulltime