Renewals Manager Job at Fivetran (Oakland)

Job Description

The Renewals Manager is a process-driven, detail-oriented individual contributor responsible for executing renewal contracts across a broad segment of customers. This role plays a critical part in ensuring customers experience uninterrupted service by driving accurate, timely, and compliant renewal execution. The Renewals Manager serves as an internal subject matter expert on contracting workflows, approvals, and operational requirements, partnering closely with Sales, Legal, Finance, Security, and Deal Desk teams. While the role is primarily focused on internal coordination and documentation, it also requires clear and professional communication with customers to confirm renewal details, timelines, and contracting requirements. This is a high-volume, execution-focused role well suited for someone who thrives in structured environments, enjoys managing multiple transactions simultaneously, and takes pride in delivering a smooth and reliable renewal experience for customers.

Job Responsibility

Manage and coordinate end-to-end renewal workflows, ensuring all required documentation, approvals, and system updates are completed accurately and on time
Drive on-time renewal execution to prevent service disruption and support a positive customer experience
Serve as a subject matter expert on internal contracting processes, tools, policies, and approval paths
Partner with Sales, Legal, Finance, Security, and Deal Desk teams to resolve contracting blockers and maintain operational accuracy
Prepare renewal documentation, process amendments, and maintain high-quality data hygiene across CRM and contract management systems
Communicate directly with customers, as needed, to confirm renewal terms, timelines, or required contractual updates
Monitor renewal queues and provide operational support during peak renewal periods (e.g., marketplace resubscriptions)
Identify opportunities for process improvements that increase renewal efficiency, consistency, and scalability

Requirements

1–3 years of experience in SaaS renewals, sales operations, deal support, customer operations, or a related function
Strong organizational and time-management skills with the ability to manage a high volume of concurrent renewals
Process-oriented mindset with exceptional attention to detail and accuracy
Strong written and verbal communication skills, with the ability to confidently support customers through renewal-related questions and timelines
Comfort navigating complex internal approval workflows and collaborating cross-functionally
Hands-on experience with Salesforce (SFDC)

Nice to have

Experience supporting consumption-based or usage-based SaaS products
Familiarity working with third-party resellers or partner-led transactions
Experience or exposure to marketplace transactions across platforms such as AWS, Azure, Google Cloud Platform (GCP), or Snowflake
Experience using contract management or e-signature tools (e.g., Ironclad, DocuSign)

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

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Renewals Manager

Job Description

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Requirements

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