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Common Room Logo Common Room · Sales

Renewals Manager

United States 100000.00 - 130000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As Common Room continues to scale, managing renewals across our Growth customer segment—our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue. The Renewals Manager role exists to own Growth renewals end-to-end. This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base. In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches scaled renewals, surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy.

Job Responsibility

  • Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles
  • Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close
  • Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates
  • Proactively identify churn risk and take action to mitigate through value reinforcement and alignment
  • Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience
  • Apply standardized renewal processes while exercising judgment for exceptions and edge cases
  • Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps
  • Ensure renewal terms, pricing, and approvals align with Common Room policies
  • Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution
  • Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes
  • Provide clear visibility into renewal status, risks, and outcomes
  • Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals
  • Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale
  • Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments
  • Help shape automation and workflows that improve renewal efficiency and predictability

Requirements

  • 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS
  • Experience managing high-volume renewals in a Growth, SMB, or commercial segment
  • Comfortable owning transactional processes while still thinking strategically about scale
  • Communicate clearly and confidently with customers around pricing, contracts, and value
  • Highly organized and able to manage competing deadlines and priorities
  • Enjoy working cross-functionally to solve process and customer experience challenges
  • Bring a data-informed mindset and are curious about what drives retention and churn
  • Thrive in fast-paced, scaling environments

What we offer

  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
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