CrawlJobs Logo
ANS Group Logo ANS Group · Sales

Renewals and Retentions Specialist

United Kingdom, Manchester · Job Posted February 01, 2026
Apply Position
Job Link Share

Job Description

The role is responsible for ensuring governance, accuracy, and visibility across contract pool, CRM data, and reporting for senior leadership. This position plays a critical part in reducing churn, improving operational efficiency, and supporting strategic decision-making. In addition, the role must maintain a strong commercial focus — actively participating in customer meetings, understanding business objectives, and challenging Account Managers on renewal progress to drive accountability and maximise revenue opportunities.

Job Responsibility

  • Ensure all contract and CRM data is accurate, complete, and up to date for renewals and forecasting
  • Conduct weekly meetings with Tier 3–5 Account Managers to review renewal status and progress
  • Provide feedback and updates to relevant stakeholders in a dedicated weekly governance meeting and escalate where required
  • Deliver timely, accurate reports for senior leadership, offering clear visibility into renewal performance, churn risk, and revenue forecasts
  • Deep dive into changes in forecasts then escalate upwards for review
  • Analyse data to identify trends and provide actionable insights that inform strategic decisions
  • Ensure reports and data for Tier 3-5 customer renewals are reviewed and ready for monthly cadence and CSU Leadership meetings
  • Create renewal packs in conjunction with account management where required
  • Participate in customer meetings to support renewal discussions and reinforce commercial objectives
  • Understand customer requirements and align renewal strategies to maximise retention and growth opportunities
  • Proactively challenge Account Managers on renewal progress, pipeline accuracy, and timelines
  • Work with Account Management and Customer Success Leaders to direct the field of effort required to churn less customers
  • Drive accountability across the team to ensure renewal targets are achieved and risks are mitigated
  • Identify and implement opportunities to streamline renewal processes and enhance operational efficiency
  • Collaborate with cross-functional teams to adopt best practices and improve the overall customer experience
  • Build rigor and relationships with commercial finance to improve the speed of the renewal and cancellations processes

Requirements

  • Commercial Acumen - Understands revenue drivers, renewal impact, and can identify upsell/cross-sell opportunities
  • Stakeholder Management & Influence - Builds strong relationships, challenges constructively, and secures buy-in from Account Managers and leadership
  • Customer Communication - Confident in customer meetings, able to articulate value and support renewal discussions effectively
  • Data Literacy & Insight - Translates CRM and contract data into clear, actionable insights for decision-making
  • Accountability & Challenge - Holds teams accountable for renewal progress and pipeline accuracy in a professional, evidence-based manner
  • Process Improvement - Identifies inefficiencies and implements best practices to streamline renewal workflows
  • Attention to Detail - Maintains high standards of accuracy for CRM and contract data
  • Problem Solving & Risk Management - Anticipates renewal risks early and proposes practical solutions
  • Collaboration - Works effectively with cross-functional teams (Ops, Finance, Legal) to unblock renewals and ensure governance
  • Resilience & Professionalism - Handles pressure and competing priorities calmly while maintaining positive relationships

What we offer

  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme
ANS Group - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Renewals and Retentions Specialist

8 matching positions

Renewals Specialist EMEA

We are seeking a highly motivated Renewals specialist to join our dynamic team. ...
Location
Location
United Kingdom
Salary
Salary:
Not provided
https://www.1password.com Logo
1Password
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, or a related field
  • 3+ years of experience in renewals, account management, or customer success in a software or technology environment
  • Strong understanding of SaaS (Software as a Service) business models and recurring revenue principles
  • Excellent communication and interpersonal skills, with a customer-focused mindset
  • Proficient in Salesforce, Gainsight and other tooling
  • Strong analytical skills and ability to interpret data to drive decision-making
  • Ability to work independently and as part of a team in a fast-paced environment
Job Responsibility
Job Responsibility
  • Revenue Retention: Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies
  • Renewal Management: Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
  • Customer Relationship Management: Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products
  • Data Analysis and Reporting: Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
  • Collaboration: Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
  • Customer Engagement: Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
  • Training and Support: Educate clients on the value of our security software and any new features or updates to encourage renewal
  • Documentation and Compliance: Ensure all renewal agreements are properly documented and compliant with company policies and procedures
  • Feedback Loop: Gather customer feedback and insights to inform product development and improve overall customer satisfaction
What we offer
What we offer
  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
  • Remote-first work environment
  • Fulltime
Read More
Arrow Right

Renewals Specialist

As a Renewals Specialist, you will play a vital role in driving customer retenti...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
highspot.com Logo
Highspot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS
  • Passionate about delivering exceptional customer experiences and building long-term relationships
  • Ability to navigate customer conversations with confidence, empathy, and professionalism
  • Comfortable using data to drive decisions, assess performance, and identify growth opportunities
  • Strong cross-functional communication skills
  • experience working with Sales, Customer Success, and Operations teams
  • Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight)
  • Self-starter who thrives in a fast-paced, collaborative, and high-growth environment
Job Responsibility
Job Responsibility
  • Own the Renewals Process: Support the CSM team with the end-to-end renewals process for customers—ensuring timely, accurate, and customer-centric execution
  • Customer Retention: Support Customer success and Sales teams on the strategy to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty
  • Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities. Work closely with CSM’s, Technical account Managers and Account executives to understand our customer’s business needs, advocate for their success, and align solutions to their goals
  • Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges
  • Escalation Management: Escalate process issues internally with a focus on win-win outcomes
  • Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce)
  • Operations support: Identify step by step process to signature and update contact and quote information in SFDC. Prepare renewal Account research (annual / financial reports, identifying new initiatives, acquisitions etc). Document stakeholder hierarchy. Centralize all documentation produced for renewal, ensure a renewal Digital room is created for the customer. Build out pricing proposal & add to renewal slide deck. Verify renewal terms (MSA, IT evaluation, Contract Terms & Conditions) and update Salesforce
  • Collaborate closely with Deal Desk on CPQ and quote processes to anticipate and proactively remove blockers and delays in the approval process
  • Support with billing queries and escalations, liaising with finance and legal to get to satisfactory outcomes
  • Fulltime
Read More
Arrow Right

Customer Success Automation Specialist

Are you ready to define the future of Customer Success? We are looking for our n...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
supermetrics.com Logo
Supermetrics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A track record of owning and designing automation or AI systems in a CS environment: you have made architectural decisions, not just implemented them
  • Deep knowledge of customer success processes and the data that drives them: health scoring, lifecycle management, renewal management and escalation handling
  • Strong understanding of what lives in Gainsight and what patterns signal churn risk
  • Hands-on experience evaluating and selecting AI or automation tooling in a CS context
  • Practical experience with LLMs and agentic AI: you understand where agents can act autonomously and where human judgment is genuinely needed
  • Strong stakeholder management: CS leaders care deeply about customer outcomes and you earn credibility by shipping things that demonstrably work
  • Systems thinking: you design for coherence and long-term maintainability, not just the immediate use case
Job Responsibility
Job Responsibility
  • Own the full AI agent programme for Customers Success
  • Design the business logic each CS agent follows: what triggers it, what data it reads, what action it takes
  • Continuously evaluate the agent landscape, identifying gaps, redundancies and opportunities across customer success
  • Research and recommend new AI tools and frameworks relevant to customer success automation
  • Define and maintain the quality standards and test cases that determine whether a CS agent is ready for production
  • Act as the primary strategic partner to Customers for Life leadership, translating operational needs into agent architecture decisions
  • Designing and owning the business logic for each CS agent across the full customer lifecycle
  • Leading the agent roadmap for CS workstreams and making the case to leadership for where new agents create the most value
  • Running structured evaluations of new customer success automation tools and recommending what to adopt or deprioritise
  • Owning the recurring review cycle to ensure agents stay accurate as the customer base changes
  • Fulltime
Read More
Arrow Right

Customer Retention Specialist

We’re looking for a Customer Retention Specialist to join our busy team here at ...
Location
Location
United Kingdom , Aylesbury
Salary
Salary:
25100.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in a customer retention environment with a passion for providing great customer service
  • Good initiative and problem solving skills
  • Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
  • Good computer skills – able to take in-bound calls whilst navigating our in-house system
  • Confident communicator
Job Responsibility
Job Responsibility
  • Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies
  • Outbound calling including but not limited to
  • retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
  • Objection handling including but not limited to
  • policy cancellations, premium increases, Claims decisions
  • Support and advise Sales and Customer Service agents with complex queries
  • Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution
  • Handle any calls that overflow from Sales or Customer Service to maintain required service levels
  • Record and maintain accurate policyholder information using the in-house computer systems
What we offer
What we offer
  • Competitive commission structure – realistic OTE of £30,000 - £32,000 in your first year
  • 25 days annual leave which increases with service, plus bank holidays
  • Opportunity to buy/sell up to 5 days annual leave per calendar year
  • Pension and Life Assurance scheme
  • Access to 25% off insuring your pet with Agria
  • Access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
  • Fulltime
Read More
Arrow Right

Bilingual mortgage retention Specialist

A results-driven and customer-focused Loyalty Renewal Specialist with expertise ...
Location
Location
Canada , toronto
Salary
Salary:
19.50 - 25.17 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 27, 2026
Flip Icon
Requirements
Requirements
  • 2–3+ years of experience in financial services, customer service, or a call center environment
  • 1–2+ years of experience using CRM systems and call center tools (e.g., Salesforce or similar platforms)
  • Post-secondary education in Business, Finance, or a related field (or equivalent work experience)
  • Fully bilingual (French/English)
Job Responsibility
Job Responsibility
  • Manage inbound and outbound client interactions related to mortgage renewals
  • Assess customer needs and recommend appropriate renewal options and solutions
  • Retain existing clients by presenting competitive rates and value-added services
  • Clearly explain mortgage terms, rates, and renewal timelines to support informed decisions
  • Meet or exceed retention, conversion, and customer experience targets
What we offer
What we offer
  • Work-Life Balance
  • Remote
  • Team Culture: Be part of a great team known for its strong sense of community
Read More
Arrow Right

Strategic Client Manager, Global IP Network

As a Principal Client Manager at NTT DATA, you will take full ownership of your ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong sales business acumen with a focus on planning, leveraging tools and DATA, and understanding company business requirements
  • Knowledge of NTT DATA's offerings, client applications, use cases, and market trends, and the ability to apply them effectively
  • Proven ability to identify and advance opportunities at assigned prospects and clients, creating success through sales pursuit
  • Extensive experience in a global partner management role and in a sales environment
  • Experience in the IT or professional services industry with a focus on business development and sales
  • Proven track record in driving alignment to a common vision and achieving sales growth
  • Proficiency in working with the Salesforce.com contact platform
  • Effective client engagement and management skills, with the ability to build trust and be seen as a trusted advisor
  • Bachelor's degree or equivalent in business or a sales-related field
Job Responsibility
Job Responsibility
  • Take full ownership of assigned client accounts, working tirelessly to retain them and discover new business opportunities
  • Manage and grow relationships, ensuring client satisfaction throughout the entire lifecycle of their buying process and driving land, expansion, and renewals across all solutions within accounts
  • Collaborate closely with internal sales teams, including Sales Specialists and pre-sales architects, to meet client needs and ensure successful delivery of solutions
  • Understand clients' industries and business environments to identify current and future opportunities
  • Proactively engage with clients to identify their needs and articulate how services and solutions can add value
  • Work with vendors to achieve desired results and inspire clients to explore additional services, minimizing churn and maximizing retention
  • Become the reliable point of contact for clients, establishing strong business relationships
  • Drive optimization of financial governance and compliance within specialized area, monitoring and controlling financial costs and risks
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

Lumerate is a Toronto-based SaaS company that has built game-changing technology...
Location
Location
Canada , Toronto
Salary
Salary:
65000.00 - 80000.00 CAD / Year
lumerate.com Logo
Lumerate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation from a university or college program. Education with a Life Science focus is preferred
  • 1-2 years of experience in a customer service, support, or other customer-facing role
  • Familiarity with or experience working within the SaaS industry
  • Experience helping users troubleshoot technical problems, such as login issues or basic software navigation
  • Hands-on experience using Salesforce or a comparable CRM system
Job Responsibility
Job Responsibility
  • Responding promptly and effectively to customer emails via designated support channels
  • Managing the timely distribution of renewal reminders to customers
  • Deploying targeted email campaigns aimed at customer engagement, retention, and expansion
  • Maintaining accurate and current customer records and interactions within the CRM system
  • Identifying and escalating complex issues or customer concerns to appropriate internal teams when necessary
What we offer
What we offer
  • equity (employee options make up 20% of the value of the company)
  • three weeks paid vacation + paid statutory holidays
  • if based in Toronto, dedicated work space at open-concept office in Junction Triangle with in-person interactions 3 days per week
  • remote or hybrid stipend for home office upgrade
  • annual all-company retreat
  • additional paid vacation days with continued learning ($1000 annual stipend for courses and classes)
  • Employee Giving Program (company provides funds for chosen causes)
  • basic and extended health and dental benefits
  • paid and topped-up maternal and parental leave
  • Fulltime
Read More
Arrow Right

Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

We’re partnering with a highly respected provider of compliance-based eLearning ...
Location
Location
United States
Salary
Salary:
120000.00 USD / Year
salestalentinc.com Logo
Sales Talent Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–7+ years in account management, customer success, or revenue-facing roles
  • Experience managing a portfolio of accounts (not limited to a small book)
  • Background in subscription, SaaS-style, or recurring revenue models preferred
  • Strong executive presence with ability to engage senior stakeholders
  • Comfortable in evolving environments with developing processes and structure
  • Curious, proactive, and energized by building and improving systems
  • Willingness to travel (~20–30%)
Job Responsibility
Job Responsibility
  • Manage and grow a book of ~75 mid-market accounts ($10K–$100K ACV)
  • Drive net revenue retention through renewals, expansion, and contract optimization
  • Lead customer relationships post-sale, partnering with technical specialists and support
  • Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals)
  • Transition customers to multi-year, per-user subscription contracts
  • Collaborate cross-functionally with sales, finance, product, and support teams
What we offer
What we offer
  • Full benefits
  • Fulltime
Read More
Arrow Right