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Renewals and Retentions Specialist

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ANS Group

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Location:
United Kingdom , Manchester

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

The role is responsible for ensuring governance, accuracy, and visibility across contract pool, CRM data, and reporting for senior leadership. This position plays a critical part in reducing churn, improving operational efficiency, and supporting strategic decision-making. In addition, the role must maintain a strong commercial focus — actively participating in customer meetings, understanding business objectives, and challenging Account Managers on renewal progress to drive accountability and maximise revenue opportunities.

Job Responsibility:

  • Ensure all contract and CRM data is accurate, complete, and up to date for renewals and forecasting
  • Conduct weekly meetings with Tier 3–5 Account Managers to review renewal status and progress
  • Provide feedback and updates to relevant stakeholders in a dedicated weekly governance meeting and escalate where required
  • Deliver timely, accurate reports for senior leadership, offering clear visibility into renewal performance, churn risk, and revenue forecasts
  • Deep dive into changes in forecasts then escalate upwards for review
  • Analyse data to identify trends and provide actionable insights that inform strategic decisions
  • Ensure reports and data for Tier 3-5 customer renewals are reviewed and ready for monthly cadence and CSU Leadership meetings
  • Create renewal packs in conjunction with account management where required
  • Participate in customer meetings to support renewal discussions and reinforce commercial objectives
  • Understand customer requirements and align renewal strategies to maximise retention and growth opportunities
  • Proactively challenge Account Managers on renewal progress, pipeline accuracy, and timelines
  • Work with Account Management and Customer Success Leaders to direct the field of effort required to churn less customers
  • Drive accountability across the team to ensure renewal targets are achieved and risks are mitigated
  • Identify and implement opportunities to streamline renewal processes and enhance operational efficiency
  • Collaborate with cross-functional teams to adopt best practices and improve the overall customer experience
  • Build rigor and relationships with commercial finance to improve the speed of the renewal and cancellations processes

Requirements:

  • Commercial Acumen - Understands revenue drivers, renewal impact, and can identify upsell/cross-sell opportunities
  • Stakeholder Management & Influence - Builds strong relationships, challenges constructively, and secures buy-in from Account Managers and leadership
  • Customer Communication - Confident in customer meetings, able to articulate value and support renewal discussions effectively
  • Data Literacy & Insight - Translates CRM and contract data into clear, actionable insights for decision-making
  • Accountability & Challenge - Holds teams accountable for renewal progress and pipeline accuracy in a professional, evidence-based manner
  • Process Improvement - Identifies inefficiencies and implements best practices to streamline renewal workflows
  • Attention to Detail - Maintains high standards of accuracy for CRM and contract data
  • Problem Solving & Risk Management - Anticipates renewal risks early and proposes practical solutions
  • Collaboration - Works effectively with cross-functional teams (Ops, Finance, Legal) to unblock renewals and ensure governance
  • Resilience & Professionalism - Handles pressure and competing priorities calmly while maintaining positive relationships
What we offer:
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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