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Renewal Specialist

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KnowBe4

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Location:
United States , Clearwater

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Mid-Market Renewal Specialist is responsible for coordinating with Mid Market CSMs and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.

Job Responsibility:

  • Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
  • Coordinate with Mid-Market CSMs to strategize on renewals and add-ons/upsells needed for those renewals, to maximize bookings
  • Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
  • Negotiate with customers on opportunities to prevent churn and secure optimal terms
  • Employ pricing strategies that meet the Company’s standards, policies, and procedures
  • Generate pricing quotes for renewals
  • Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Mid-Market Renewal Specialist Director to review and strategize
  • Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
  • Meet and exceed bookings targets and quotas
  • Maintain impeccable administration of your opportunities in the Company’s CRM

Requirements:

  • Associate’s Degree or equivalent work experience and education preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Salesforce or other CRM preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Previous sales or negotiation experience
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and team work skills
  • Ability to work with minimal supervision
  • Ability to build rapport with customers via phone, email and video conferencing
What we offer:
  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses
  • modern, high-tech, and fun work environment

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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