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Keepit Logo Keepit · Customer Service

Renewal Specialist with Portuguese

Poland, Kraków Employment contract · Job Posted May 09, 2026
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Job Description

Keepit is seeking a Renewal Specialist. In this role, you will be part of the Renewal Operations Team, a growing and skilled team managing the executive relationships and expansion strategies of Keepit’s customers. You will own, drive, and lead the renewal management and work collaboratively with the Account Managers, Account Executives and Regional Partner Managers. You will be working with an industry-defining team with a clear vision, surrounded by intelligent and caring people who are passionate about taking on and overcoming challenges together. This role also includes close collaboration with other departments (e.g. Finance, RevOps). This is an opportunity to have a material business impact on a quickly growing company in a developing space. This is a hybrid role. We work from the office on Tuesdays, Wednesdays, and Thursdays and there is an option to work remotely on Mondays and Fridays.

Job Responsibility

  • Own, drive, and lead the renewals lifecycle end-to-end in LATAM region
  • Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close including getting PO’s from our partners
  • Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with Keepit
  • Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams
  • Identify, escalate, and forecast at-risk opportunities to minimize customer churn in collaboration with the Renewal Team Coordinator
  • Update customer info in all internal systems

Requirements

  • Excellent English and Portuguese communication skills
  • At least 1 year of successful technology renewal management experience, preference for experience in partner first Saas backup industry
  • A Customer Success professional with a strong sales and negotiation mindset
  • Highly organized and efficient in managing your renewals pipeline
  • SaaS experience is a huge plus
  • Experience working in a dynamic, evolving, high-energy sales culture
  • Help develop and optimize this new, high-volume renewals program from building processes to automated functions

Nice to have

Spanish

What we offer

  • 4 additional working days of vacation leave per full calendar year
  • 3 days of internal sick leave without a doctor`s note
  • Health and Life Insurance
  • Employee Capital Plan (PPK)
  • Multisport card compensation
  • Coverage of professional training sessions, meetups, etc.
  • English-speaking club with native speakers
  • Polish language classes
  • Internet and Glasses reimbursement
  • Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies
  • Winter and summer parties, events, team-buildings
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