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Join our team as the central driver for our customer renewals. As a Tech Touch Renewal Specialist, you'll be the primary link between our CSMs and customers—ensuring that upcoming renewals are handled accurately and closed efficiently. You will own the full renewal motion: researching account health, crafting pricing quotes, and negotiating terms to secure our revenue.
Job Responsibility:
Manage all renewal opportunities within your assigned portfolio, researching customer health and account status
Partner closely with Tech Touch CSMs to strategize on their accounts
Lead direct conversations with customers to understand their needs and handle objections
Work with customers to prevent churn and secure optimal contract terms
Generate accurate renewal quotes using pricing strategies
Manage your 30, 60, and 90-day pipeline with precision
Maintain impeccable administration of your opportunities in Salesforce
Focus on meeting and exceeding your individual bookings targets and quotas
Requirements:
1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts
Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks
Direct communication style
Process-oriented mindset
Collaborative approach
Nice to have:
Extensive experience with Salesforce
Experience working with Tech Touch or high-volume customer segments
A background in SaaS or subscription-based contracts
What we offer:
Company-wide bonuses based on monthly sales targets