Renewal Specialist (SMB) Job at KnowBe4 (Singapore)

Renewal Specialist (SMB)

The SMB Renewal Specialist is responsible for coordinating with SMB CSMs and cus...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Previous sales or negotiation experience
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills

Job Responsibility

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review
Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your opportunities in the Company’s CRM

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

France , Lyon

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

Singapore , Singapore

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment

Account Executive - SMB/MM

Join our high-performing LATAM sales team in São Paulo and drive explosive growt...

Location

Brazil , São Paulo

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2+ years of demonstrated success selling to SMB and Mid-Market businesses with track record of quota achievement and territory growth in competitive markets
Background in Software-as-a-Service sales with understanding of subscription business models, recurring revenue metrics, and cloud-based solution positioning
Familiarity with IT, Security, or Cybersecurity industry concepts and genuine passion for helping organizations strengthen their human firewall against emerging threats
Fluent in Portuguese with strong English skills
Balanced approach combining aggressive new business prospecting with strategic account expansion
Stats-driven professional who uses metrics to optimize performance, forecast accurately, and make strategic decisions
Motivated, energetic individual who excels with minimal supervision while maintaining strong collaborative relationships
Flexibility to work across different customer segments, sales channels, and market conditions while maintaining high performance standards and professional growth mindset

Job Responsibility

Drive New Logo Acquisition: Identify, prospect, and close SMB/MM business accounts within your assigned territory through strategic outbound efforts, inbound lead conversion, and partnership collaboration to consistently exceed monthly new logo quotas
Master Account Expansion: Promote and sell KnowBe4's complete product suite to existing customers, identifying upsell and cross-sell opportunities that maximize account value through increased subscription levels, additional seats, and multi-product adoption
Build Pipeline Excellence: Create and maintain a robust pipeline of SMB/MM opportunities using diverse prospecting methods, lead cadence best practices, and compelling product demonstrations that showcase our complete cybersecurity solution portfolio
Own the Sales Process: Articulate KnowBe4's value proposition with precision, understanding each organization's buying needs, key decision makers, and potential roadblocks to accelerate sales cycles and increase win rates
Execute Strategic Deal Management: Act strategically in structuring subscription levels, multi-year agreements, and pricing negotiations that maximize Annual Recurring Revenue while ensuring customer success and long-term growth
Cross-Functional Collaboration: Partner seamlessly with Channel sales representatives, Customer Success Managers, and Renewal Specialists to orchestrate account growth strategies and support renewal processes that expand customer commitment

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses
modern, high-tech, and fun work environment

Fulltime

Account Executive - SMB/MM (LATAM)

Join our high-performing LATAM sales team in São Paulo and drive explosive growt...

Location

Brazil , Salvador

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2+ years of demonstrated success selling to SMB and Mid-Market businesses with track record of quota achievement and territory growth in competitive markets
Background in Software-as-a-Service sales with understanding of subscription business models, recurring revenue metrics, and cloud-based solution positioning
Familiarity with IT, Security, or Cybersecurity industry concepts and genuine passion for helping organizations strengthen their human firewall against emerging threats
Fluent in Portuguese with strong English skills
Balanced approach combining aggressive new business prospecting with strategic account expansion
Stats-driven professional who uses metrics to optimize performance, forecast accurately, and make strategic decisions
Motivated, energetic individual who excels with minimal supervision while maintaining strong collaborative relationships
Flexibility to work across different customer segments, sales channels, and market conditions while maintaining high performance standards and professional growth mindset

Job Responsibility

Drive New Logo Acquisition: Identify, prospect, and close SMB/MM business accounts within your assigned territory through strategic outbound efforts, inbound lead conversion, and partnership collaboration to consistently exceed monthly new logo quotas
Master Account Expansion: Promote and sell KnowBe4's complete product suite to existing customers, identifying upsell and cross-sell opportunities that maximize account value through increased subscription levels, additional seats, and multi-product adoption
Build Pipeline Excellence: Create and maintain a robust pipeline of SMB/MM opportunities using diverse prospecting methods, lead cadence best practices, and compelling product demonstrations that showcase our complete cybersecurity solution portfolio
Own the Sales Process: Articulate KnowBe4's value proposition with precision, understanding each organization's buying needs, key decision makers, and potential roadblocks to accelerate sales cycles and increase win rates
Execute Strategic Deal Management: Act strategically in structuring subscription levels, multi-year agreements, and pricing negotiations that maximize Annual Recurring Revenue while ensuring customer success and long-term growth
Cross-Functional Collaboration: Partner seamlessly with Channel sales representatives, Customer Success Managers, and Renewal Specialists to orchestrate account growth strategies and support renewal processes that expand customer commitment

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Fulltime

Regional Account Executive

The Regional Account Executive (SMB/MM) (International) position is responsible ...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2 years experience selling to SMB/MM-sized businesses, required
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter

Job Responsibility

Acquire new logos and upselling existing SMB/MM-sized customer accounts to exceed monthly sales quota
Create opportunities through various prospecting methods, following up on inbound leads, reigniting open opportunities, and motivating existing customers to purchase additional products
Build and maintain a pipeline of SMB/MM business opportunities by various prospecting methods, following lead cadence best practices and conducting demos
Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline
Articulate the value proposition of KnowBe4’s full suite of products
Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles
Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels
Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Account Manager

The Account Manager is responsible for promoting and selling KnowBe4’s suite of ...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

1-3 years experience selling experience to Small-Medium and Mid-Market-sized businesses
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter

Job Responsibility

Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business and Mid-Market monthly cross sale and expansion sales targets
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
Follow up on existing customer marketing leads to generate revenue opportunities and pipeline
Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite
Support in the renewal process where there is an opportunity to grow the account

What we offer

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment

Account Manager (SMB)

Join our growing Sales team as the trusted advisor who helps small and medium bu...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

3+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving
Relationship-building instincts
Familiarity with IT security concepts and challenges
Numbers-focused mindset for managing your pipeline and forecasting accurately
Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction
Strong communication skills—both written and verbal
Salesforce and Gmail proficiency

Job Responsibility

Account Ownership: Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes
Quota Achievement: Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table
Lead Conversion: Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals
Customer Intelligence: Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Renewal Specialist (SMB)

KnowBe4

Location:
Singapore , Singapore

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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