Renewal Specialist (SMB) Job at KnowBe4 (Clearwater)

Renewal Specialist (SMB)

The SMB Renewal Specialist is responsible for coordinating with SMB CSMs and cus...

Location

Singapore , Singapore

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Previous sales or negotiation experience
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills

Job Responsibility

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review
Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your opportunities in the Company’s CRM

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses
modern, high-tech, and fun work environment

New

Customer Success Manager

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

Germany , Berlin

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Fluent in German

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses
modern, high-tech, and fun work environment

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

Singapore , Singapore

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

France , Lyon

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

New

Regional Account Executive

The Regional Account Executive (SMB/MM) (International) position is responsible ...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2 years experience selling to SMB/MM-sized businesses, required
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Fluent in French
Stats driven business professional

Job Responsibility

Acquire SMB/MM Business-sized accounts within assigned territory to meet and exceed monthly new logo sales quota
Promote and sell KnowBe4’s range of products to existing customers to meet and exceed SMB/MM Business monthly cross sale and expansion sales quota
Build and maintain a pipeline of SMB/MM business opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products
Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts
Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels
Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite

What we offer

We offer company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
and certification completion bonuses

New

Account Executive

The Account Executive (SMB/MM) (LATAM) position is responsible for acquiring new...

Location

United States

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2 years experience selling to SMB/MM-sized businesses
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Fluent in Spanish
Stats driven business professional

Job Responsibility

Acquire SMB/MM Business-sized accounts within assigned territory to meet and exceed monthly new logo sales quota
Promote and sell KnowBe4’s range of products to existing customers to meet and exceed SMB/MM Business monthly cross sale and expansion sales quota
Build and maintain a pipeline of SMB/MM business opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products
Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts
Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels
Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

New

Account Manager (SMB)

The Account Manager is responsible for promoting and selling KnowBe4’s suite of ...

Location

United Kingdom , London

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

1-3 years of selling experience to Small/Medium-sized businesses
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter

Job Responsibility

Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business monthly cross sale and expansion sales targets
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
Follow up on existing customer marketing leads to generate revenue opportunities and pipeline
Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite
Support in the renewal process where there is an opportunity to grow the account

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses
modern, high-tech, and fun work environment

Account Manager

The Account Manager is responsible for promoting and selling KnowBe4’s suite of ...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

1-3 years experience selling experience to Small-Medium and Mid-Market-sized businesses
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter

Job Responsibility

Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business and Mid-Market monthly cross sale and expansion sales targets
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
Follow up on existing customer marketing leads to generate revenue opportunities and pipeline
Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite
Support in the renewal process where there is an opportunity to grow the account

What we offer

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment

Renewal Specialist (SMB)

KnowBe4

Location:
United States , Clearwater

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

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