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Renewal Specialist (SMB)

knowbe4.com Logo

KnowBe4

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Location:
United States , Clearwater

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The SMB Renewal Specialist is responsible for coordinating with SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.

Job Responsibility:

  • Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
  • Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings
  • Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
  • Negotiate with customers on opportunities to prevent churn and secure optimal terms
  • Employ pricing strategies that meet the Company’s standards, policies, and procedures
  • Generate pricing quotes for renewals
  • Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review
  • Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
  • Meet and exceed bookings targets and quotas
  • Maintain impeccable administration of your opportunities in the Company’s CRM

Requirements:

  • Associate’s Degree or equivalent work experience and education preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Salesforce or other CRM preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Previous sales or negotiation experience
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and team work skills
  • Ability to work with minimal supervision
  • Ability to build rapport with customers via phone, email and video conferencing
What we offer:
  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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