Renewal Specialist (SMB) Job at KnowBe4 (Berlin)

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses
modern, high-tech, and fun work environment

Account Executive

The Account Executive (SMB/MM) (LATAM) position is responsible for acquiring new...

Location

United States

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2 years experience selling to SMB/MM-sized businesses
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Fluent in Spanish
Stats driven business professional

Job Responsibility

Acquire SMB/MM Business-sized accounts within assigned territory to meet and exceed monthly new logo sales quota
Promote and sell KnowBe4’s range of products to existing customers to meet and exceed SMB/MM Business monthly cross sale and expansion sales quota
Build and maintain a pipeline of SMB/MM business opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products
Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts
Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels
Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Account Manager (SMB)

Join our growing Sales team as the trusted advisor who helps small and medium bu...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

3+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving
Relationship-building instincts
Familiarity with IT security concepts and challenges
Numbers-focused mindset for managing your pipeline and forecasting accurately
Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction
Strong communication skills—both written and verbal
Salesforce and Gmail proficiency

Job Responsibility

Account Ownership: Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes
Quota Achievement: Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table
Lead Conversion: Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals
Customer Intelligence: Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Cross-Sales Representative (SMB)

The Cross-Sales Representative (SMB) position is responsible for managing assign...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Bachelor’s degree a plus
Proven track record in sales
2 years selling software to Small Medium Enterprise
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce and Gmail
Network or Security Plus preferred
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills

Job Responsibility

Promote and sell KnowBe4’s range of products and services
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
Achieve or exceed monthly quotas and/or targets
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
Follow up on marketing leads to generate sales opportunities and pipeline
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
Support in the renewal process where there is an opportunity to grow the account

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses
modern, high-tech, and fun work environment

Fulltime

Account Manager (SMB)

Join our growing Sales team as the trusted advisor who helps small and medium bu...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

2+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business
Relationship-building instincts
Familiarity with IT security concepts and challenges
Numbers-focused mindset for managing your pipeline and forecasting accurately
Self-starter mentality with the motivation to work independently
Strong communication skills—both written and verbal
Salesforce and Gmail proficiency

Job Responsibility

Account Ownership: Manage your assigned book of business with a focus on maximizing revenue
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite
Quota Achievement: Hit or exceed your monthly sales targets
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists
Lead Conversion: Follow up on marketing-generated leads within your accounts
Customer Intelligence: Maintain meticulous records in Salesforce

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Regional Account Executive

The Regional Account Executive (SMB/MM) position is responsible for acquiring ne...

Location

Japan , Tokyo

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Minimum 2 years experience selling to SMB/MM-sized businesses, required
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter

Job Responsibility

Acquire SMB/MM Business-sized accounts within assigned territory to meet and exceed monthly new logo sales quota
Promote and sell KnowBe4’s range of products to existing customers to meet and exceed SMB/MM Business monthly cross sale and expansion sales quota
Build and maintain a pipeline of SMB/MM business opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products
Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts
Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
Maintain accurate and thorough records of daily sales statistics via Salesforce
Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels
Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite

What we offer

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment

New

Security officer

As a Security Officer Facility Security you will serve and safeguard clients in ...

Location

United States , ‘Ewa Beach

Salary:

18.12 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
A valid driver's license will be required for driving positions only

Job Responsibility

Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or emergency response activities when appropriate
Respond to incidents and critical situations in a calm, problem-solving manner and communicate relevant details to site contacts and/or Allied Universal leadership
Conduct regular and random patrols throughout the location and perimeter, noting unusual activity and/or conditions that could require follow-up

What we offer

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more
Career Growth: Get paid training and access to career growth opportunities
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

New

Baskin Robbins Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States of America , Bryant

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun!
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

Renewal Specialist (SMB)

KnowBe4

Location:
Germany , Berlin

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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