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Renewal Manager

https://www.pagerduty.com Logo

PagerDuty

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Location:
Chile, Santiago

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team! As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.

Job Responsibility:

  • Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
  • Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
  • Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
  • Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

Requirements:

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
  • Self-motivated and proactive, with the ability to work both independently and as part of a team
  • Experience managing customer relationships and executing strategies to increase retention and revenue
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

Nice to have:

  • Experience working in a technology or SaaS company
  • Familiarity with subscription-based business models and renewal processes
  • Knowledge of IT operations, IT development organizations, and related tools
  • Experience using Salesforce CRM for customer and renewal management
  • Bachelor’s degree or equivalent work experience
What we offer:
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
April 30, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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