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Renewal Manager

anaconda.com Logo

Anaconda

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

56000.00 - 87000.00 USD / Year
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Job Description:

The Growth Renewal Manager will guide the renewal process for a specific portfolio, spearhead retention initiatives, and nurture customer connections to optimize contract renewals. This role is crucial in advancing customer retention, fostering revenue expansion, and upholding exceptional levels of customer satisfaction at Anaconda.

Job Responsibility:

  • Manage the complete renewals process for a book of ~200 customers
  • Ensure on time renewals
  • Execute customer retention strategies, programs, and initiatives
  • Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues
  • Analyze customer data, pinpoint renewal risks, and take proactive steps
  • Identify common themes of questions, issues & opportunities and develop repeatable processes & documentation
  • Collaborate with Product and Sales operations to identify areas to automate the renewal process
  • Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management

Requirements:

  • 3+ years of proven experience in customer renewals management, customer success, or account management within the tech industry
  • Proficiency in CRM tools like Clari, Salesforce, and Vitally
  • Excellent communication, negotiation, strong objection handling, and relationship-building skills
  • Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies

Nice to have:

  • Contract management and CPQ experience
  • Experience working with procurement and legal teams
  • Experience working in a fast-paced startup environment
  • Experience working in an open-source, AI, or data science-oriented company
What we offer:
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • Bonus
  • Equity

Additional Information:

Job Posted:
December 18, 2025

Expiration:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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