Renewal Manager Job at PagerDuty (Sydney)

Manager, Renewal Management

As a Renewals Manager (People Manager) leading our Renewals team in India, you w...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

10+ years in Renewals, Customer Success, or Account Management in a B2B SaaS environment
at least 3 years of people management experience
proven success leading a high-performing renewals or customer success team
strong coaching and performance management capabilities
deep passion for delivering exceptional customer experiences
ability to translate data insights into strategic plans
experience working with Sales, Customer Success, Operations, and Finance teams in a fast-paced, matrixed environment
proficient in CRM and renewal management systems (e.g., Salesforce, Gainsight)
motivational leader who thrives in a dynamic, collaborative, and growth-oriented environment

Job Responsibility

Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers
Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded
Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency
Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs
Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends
Customer Engagement Oversight: Ensure the team builds trusted relationships with customers
Reporting and Forecasting: Maintain high standards of accuracy in renewal forecasting, team metrics, and executive reporting
Culture and Enablement: Promote a culture of accountability, inclusivity, and continuous improvement

Fulltime

Renewal Sales Account Manager

The Renewal Sales Account Manager works within assigned customer accounts to man...

Location

United States , San Jose

Salary:

72300.00 - 169900.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor’s degree preferred
3+ years of relevant work experience in subscription-based renewals
basic relationship management, customer understanding, and escalation management expertise
transactional approach to renewal planning
basic support services and renewal management knowledge
basic knowledge of the company’s other offerings
sales potential
business and financial awareness
analytical and detail-oriented
good written and verbal communication and presentation skills.

Job Responsibility

Develop customer/partner relationships
manage support services renewals, conversions, and upsells
use basic account and renewal planning techniques
own simple end-to-end renewal cycles
upsell by identifying opportunities within accounts
react to competitive threats
accurately forecast renewal orders
engage with customers/partners through planned calls
consult with extended account sales teams
own the support services contractual relationship

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal & professional development programs
unconditional inclusion policies.

Fulltime

Renewals Manager

As a Renewals Manager supporting SMB & Commercial customers, you will play a vit...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS
Passionate about delivering exceptional customer experiences and building long-term relationships
Proven ability to navigate customer conversations with confidence, empathy, and professionalism
Comfortable using data to drive decisions, assess performance, and identify growth opportunities
Strong cross-functional communication skills
experience working with Sales, Customer Success, and Operations teams
Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight)
Self-starter who thrives in a fast-paced, collaborative, and high-growth environment

Job Responsibility

Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution
Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty
Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals
Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities
Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges
Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes
Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce)

Fulltime

Renewal Sales Account Manager

Renewal Sales Account Manager works within assigned customer accounts or partner...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor’s degree preferred, or equivalent experience
1-2 years of relevant work experience or equivalent
basic relationship management, customer understanding, and escalation management expertise
transactional approach to renewal planning
basic support services and renewal management knowledge
basic knowledge of the company’s other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set
sales potential
basic level of experience presenting less complex renewals
business and financial awareness
analytical and detail-oriented

Job Responsibility

Develops customer/partner relationships
manages support services renewals, conversions, and upsells for an assigned set of smaller, less complex installed base accounts
uses basic account and renewal planning techniques and basic analysis of contractual support data to provide relevant renewal quotes
owns simple end-to-end renewal cycles, from renewal planning and customer engagement to negotiating prices and closing deals
contributes to services upsell by identifying opportunities to replace installed base sales erosion
reacts to competitive threats
accurately forecasts renewal orders and maintains pipeline and opportunities
engages with customers/partners through planned series of calls or visits
consults with extended account sales teams
prioritizes and organizes effectively

What we offer

Health & wellbeing benefits
career investment programs
comprehensive suite of benefits for physical, financial, and emotional wellbeing
inclusive work culture

Fulltime

Renewal Manager

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
Self-motivated and proactive, with the ability to work both independently and as part of a team
Experience managing customer relationships and executing strategies to increase retention and revenue
Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

Job Responsibility

Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Renewals Manager

We are partnering with a unicorn-stage AI company reshaping how essential indust...

Location

United States , New York City

Salary:

150000.00 - 175000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

2+ years in a client-facing, quota-carrying role (renewals, account management, sales, or customer success), ideally in SaaS
Proven track record of meeting or exceeding targets
Excellent communication, relationship-building, and collaboration skills
Ability to work in-office at least 4 days per week

Job Responsibility

Lead renewal conversations from outreach through negotiation and close with C-level, VP, and director stakeholders
Manage a large book of business, consistently hitting retention goals and surfacing upsell/cross-sell opportunities
Collaborate across Sales, Customer Success, Finance, and Legal to secure renewals on time and at full value
Maintain a forward-looking renewal forecast and highlight risks and opportunities to leadership
Bring customer insights back to product teams to inform roadmap decisions
Partner with GTM Strategy to refine scalable renewal processes, tools, and playbooks

Fulltime

Senior Project Manager- Renewable Energy

At Enertis Applus+, we are looking for a Senior Project manager to join our cons...

Location

United States

Salary:

Not provided

Enertis Applus+

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical, Mechanical, or Civil Engineering (Master’s or PE license preferred)
8+ years of relevant experience in the renewable energy sector, with at least 5 years in Independent Engineering or Owner’s Engineering for large-scale solar and/or BESS projects
Proven track record managing technical due diligence for financing or M&A transactions in the U.S. market
Familiarity with U.S. codes and standards (NEC, IEEE 1547, UL 1741, NFPA, IFC), utility interconnection processes, construction agreements, operating agreements, and typical financing documentation (term sheets, closing checklists)
Excellent project management, communication, and client-relationship skills
Proficiency with MS Office, PVSyst, and energy modeling tools
Ability to synthesize complex technical information into clear, concise deliverables for non-technical audiences (banks, investors, lawyers)
Strong business acumen and ability to work in a fast-paced, transaction-driven environment
Looking for self-starters who can hit the ground running with little guidance

Job Responsibility

Lead technical due diligence projects for utility-scale solar and BESS assets
Serve as primary client interface, ensuring clear communication of technical risks, mitigations, and recommendations to lenders, investors, and sponsors
Coordinate and oversee technical specialists (civil, electrical, structural, energy modeling, storage, environmental) to deliver high-quality, bankable reports under tight deadlines
Manage scope, schedule, and budget for multiple concurrent projects
ensure delivery excellence and profitability
Provide technical oversight of project documents: design drawings, equipment specifications, interconnection studies, project agreements, construction monitoring reports, performance tests and others
Support M&A transactions from a technical lens by conducting asset reviews, CAPEX/OPEX benchmarking, and operational performance assessments
Collaborate with business development and senior leadership to scope proposals, define deliverables, and build client relationships
Contribute to internal process improvement, training, and mentoring of junior staff within the Independent Engineering team

What we offer

Competitive compensation package with annual bonus and growth opportunities
Flexible work model (remote, hybrid, or office-based) and support for professional development
Global exposure through Enertis Applus+’s network in Europe, the Americas, and Asia
A positive corporate culture
Personal and professional growth
A hybrid working model
Flexibile retribution scheme
The tax saving benefits we offer include health insurance, lunch vouchers, public transport tickets and kindergarten

Fulltime

Renewals Manager

My award-winning client is seeking a skilled and driven Renewals Manager to over...

Location

United Kingdom , Essex

Salary:

40000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in renewals, operations, or a related role
Demonstrated success in a Renewals Manager role or similar, with a strong track record of improving renewal rates and driving revenue growth
Data-Driven: Proficient in using data analytics to inform decision-making and drive strategic initiatives
Strong negotiation and communication skills
Ability to work collaboratively across teams and influence stakeholders at all levels
Analytical mindset with the ability to interpret data and make strategic decisions

Job Responsibility

Manage the end-to-end renewal process, including forecasting, negotiations, and contract renewals
Implement and improve renewal operations to streamline the process and increase efficiency
Collaborate with sales, customer success, and operations teams to ensure successful renewals and client satisfaction
Develop and maintain strong relationships with clients to understand their needs and maximize renewal opportunities
Analyse renewal data and metrics to identify trends, opportunities, and areas for improvement

Fulltime

Renewal Manager

PagerDuty

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

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