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Renewal Manager

Australia, Sydney · Job Posted April 24, 2026
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Job Description

A successful Renewal Manager will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.

Job Responsibility

  • Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships
  • In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts
  • Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
  • Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure
  • Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan
  • Provide on-going feedback about customers at risk to the management and the Customer Success Management team
  • Identify and help position up-sell opportunities and engage Rundeck Account Executives

Requirements

  • 3+ years of experience in renewals management, account management, inside sales, Customer Success Management, or a renewal sales role
  • Working experience in a technology or SaaS company
  • Knowledge of IT operations and IT development organizations, systems, and tools
  • Software subscription experience a plus
  • Bachelor's degree preferred

Nice to have

  • Software subscription experience a plus
  • Bachelor's degree preferred

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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