Renewal Coordinator Specialist

• Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication
• Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details
• Update and re-estimate contracts to reflect current labor rates and service needs
• Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks
• Resolve customer issues and secure agreement before renewal deadlines
• Maintain an organized list of customers and track annual renewal dates
• Identify opportunities to expand services or cross-sell products based on customer needs
• Collaborate with internal teams to improve service delivery and address customer concerns
• Provide regular updates during sales meetings regarding the status of renewals
• Conduct in-person meetings with customers as required to strengthen relationships and address needs

• Proven experience in data entry and contract management
• Strong proficiency in Microsoft Excel for tracking and pricing updates
• Ability to accurately estimate and quote service agreements
• Skilled in negotiating pricing and addressing customer concerns
• Excellent organizational skills to manage multiple customers and renewal dates
• Effective communication skills to proactively engage with clients
• Experience in upselling and expanding service offerings

Familiarity with fire alarm, sprinkler, and security systems is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan