Renewal Accounts Manager – SaaS Job at PaxeraHealth (Cairo)

Account Manager, Strategic Accounts

The Account Management team looks to deepen relationships with customers, explor...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
Proven experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analysing data to support identifying opportunity and projecting growth trajectories

Job Responsibility

Accelerate revenue growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Account Manager

As an Account Manager, you will be the primary relationship owner for a portfoli...

Location

United States , New York

Salary:

120000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
Proven track record of meeting or exceeding quotas and driving positive customer outcomes
Experience managing retention and adoption for complex SaaS accounts
Strong written and verbal communication skills with ability to present to various stakeholder levels
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Self-starter mentality with ability to work independently and collaboratively
Strong problem-solving skills and process improvement mindset
Financial acumen and experience with contract management
Ability to adapt quickly to changing priorities and business needs
Customer-first approach with focus on building long-term partnerships

Job Responsibility

Build and maintain strong relationships with customer champions and key stakeholders
Serve as the primary point of contact for all client concerns, needs, and strategic discussions
Drive contract renewals and identify expansion opportunities through upselling and cross-selling
Develop comprehensive understanding of client business goals and map our solutions to their needs
Collaborate with internal teams to ensure seamless delivery and client satisfaction
Maintain accurate client records and track contract updates, renewals, and account health
Generate regular progress reports for clients and internal leadership
Proactively address client challenges and develop tailored solutions
Lead renewal meetings and participate in strategic business reviews
Communicate expansion opportunities to the sales team and support deal progression

What we offer

Meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window

Manager, Renewal Management

As a Renewals Manager (People Manager) leading our Renewals team in India, you w...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

10+ years in Renewals, Customer Success, or Account Management in a B2B SaaS environment
at least 3 years of people management experience
proven success leading a high-performing renewals or customer success team
strong coaching and performance management capabilities
deep passion for delivering exceptional customer experiences
ability to translate data insights into strategic plans
experience working with Sales, Customer Success, Operations, and Finance teams in a fast-paced, matrixed environment
proficient in CRM and renewal management systems (e.g., Salesforce, Gainsight)
motivational leader who thrives in a dynamic, collaborative, and growth-oriented environment

Job Responsibility

Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers
Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded
Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency
Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs
Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends
Customer Engagement Oversight: Ensure the team builds trusted relationships with customers
Reporting and Forecasting: Maintain high standards of accuracy in renewal forecasting, team metrics, and executive reporting
Culture and Enablement: Promote a culture of accountability, inclusivity, and continuous improvement

Fulltime

Account Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...

Location

United Kingdom , London

Salary:

Not provided

UpGuard

Expiration Date

Until further notice

Requirements

Commercial Experience: Previous experience as an Account Manager or in a similar commercial role, with a strong track record in SaaS renewals and revenue growth
Cyber Security Knowledge: A solid understanding of the cyber security landscape, particularly in Third-Party Risk Management (TPRM)
Negotiation Skills: Proven ability to negotiate contracts and renewals, balancing client needs with company goals
Strategic Mindset: Ability to think strategically about account growth, identifying opportunities for expansion and mitigating potential risks
Data-driven: Proficient in using data to drive decisions, with a focus on metrics that impact renewals and revenue growth
Collaboration: Ability to work effectively with cross-functional teams to drive account success

Job Responsibility

Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals
Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business
Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth
Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements
Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction
Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth
Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Renewals Manager

As a Renewals Manager supporting SMB & Commercial customers, you will play a vit...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS
Passionate about delivering exceptional customer experiences and building long-term relationships
Proven ability to navigate customer conversations with confidence, empathy, and professionalism
Comfortable using data to drive decisions, assess performance, and identify growth opportunities
Strong cross-functional communication skills
experience working with Sales, Customer Success, and Operations teams
Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight)
Self-starter who thrives in a fast-paced, collaborative, and high-growth environment

Job Responsibility

Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution
Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty
Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals
Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities
Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges
Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes
Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce)

Fulltime

Renewals Manager

We are partnering with a unicorn-stage AI company reshaping how essential indust...

Location

United States , New York City

Salary:

150000.00 - 175000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

2+ years in a client-facing, quota-carrying role (renewals, account management, sales, or customer success), ideally in SaaS
Proven track record of meeting or exceeding targets
Excellent communication, relationship-building, and collaboration skills
Ability to work in-office at least 4 days per week

Job Responsibility

Lead renewal conversations from outreach through negotiation and close with C-level, VP, and director stakeholders
Manage a large book of business, consistently hitting retention goals and surfacing upsell/cross-sell opportunities
Collaborate across Sales, Customer Success, Finance, and Legal to secure renewals on time and at full value
Maintain a forward-looking renewal forecast and highlight risks and opportunities to leadership
Bring customer insights back to product teams to inform roadmap decisions
Partner with GTM Strategy to refine scalable renewal processes, tools, and playbooks

Fulltime

Account Manager

As an Account Manager at Aircall, you are the owner of customer success and reve...

Location

United Kingdom , London

Salary:

Not provided

Aircall

Expiration Date

Until further notice

Requirements

Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets
Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy
Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value
Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis
Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively
Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene
Resilient, driven, and passionate about helping customers realize long-term value through partnership
Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform

Job Responsibility

Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth
Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential
Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans
Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities
Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention
Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs
Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty
Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting
Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes
Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies

What we offer

Competitive salary package & benefits

Fulltime

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Renewal Accounts Manager – SaaS

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