Renewal Account Manager, LATAM

• Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)
• Build and maintain relationships with key decision-makers, procurement, and channel partners
• Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
• Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
• Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
• Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
• Negotiate renewal terms that balance customer outcomes with company goals
• Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
• Serve as the primary commercial point of contact for renewals pricing and term negotiations
• Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
• Maintain strong working relationships with internal account teams and customer stakeholders
• Identify and qualify upsell and cross-sell opportunities within assigned accounts
• Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
• Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
• Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
• Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
• Support the development of renewal playbooks, best practices, and enablement content for team use
• Collaborate with leadership to refine renewal playbooks & best practices
• Provide training, peer mentorship, or feedback to newer team members
• Participate in special projects or initiatives to improve renewal workflows and customer retention processes

• 2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
• Fluency in Spanish language
• Portuguese fluency highly preferred
• Strong commercial acumen and negotiation skills
• Excellent communication and executive presence with the ability to influence customer and partner decisions
• Strong proficiency in Salesforce and other CRM or forecasting tools
• Analytical mindset and ability to interpret customer and renewal data
• Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment
• Cybersecurity or technology industry experience preferred

Portuguese fluency