Renault Contact Centre Advisor

• Case manage customer queries and complaints to full resolution
• Provide clear updates and maintain accurate case notes
• Manage complaints end‑to‑end, ensuring timely outcomes
• Handle hire costs and goodwill gestures with accuracy and fairness
• Communicate effectively with the dealer network and internal stakeholders
• Ensure compliance with escalation processes and service standards
• Continuously build product and process knowledge through training

• Have proven experience working within a Contact Centre environment
• Enjoy talking to customers and can build rapport with empathy and confidence
• Can confidently handle complaints and has experience in managing complaints effectively
• Are self‑motivated and passionate about finding the right outcomes
• Can stay calm under pressure and adapt their approach when needed
• Ideally have experience in a complaints‑focused environment with proven customer service skills
• Are resilient, hardworking, and proactive, able to handle conflict effectively
• Communicate clearly across phone, email, letters, and social media
• Bring positivity, energy, and a team‑focused attitude to a high‑energy environment

Ideally have experience in a complaints‑focused environment with proven customer service skills

• Eligibility for our bonus scheme
• 23 days holiday + bank holidays, rising to 25 with service
• RAC Group Personal Pension scheme (up to 6.5% matched contributions)
• Family leave support and flexible working options
• 24/7 confidential personal support service for you and your household
• Car salary sacrifice scheme (including EV options, after 12 months)
• FREE RAC Ultimate Breakdown Cover from day one
• Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
• Automatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC’s success