Remote Web Communications Specialist Job at Addison Group (New York)

Technical Account Manager - Customer support specialist

Wingify is a remote-first, fast-growing SaaS company based in India, creating gl...

Location

India

Salary:

Not provided

Wingify

Expiration Date

Until further notice

Requirements

Strong understanding of web applications, HTML, JavaScript, CSS, and jQuery (mandatory)
Proven experience in supporting enterprise customers and managing technical accounts
Excellent communication, interpersonal, and problem-solving skills
Ability to analyze logs and diagnose complex technical issues
Proactive, results-oriented, and able to manage multiple priorities
Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce)
6 - 10 years of experience in a technical account management or customer support role
Bachelor’s degree in Computer Science or a related field
Strong understanding of web technologies and SaaS products
Excellent written and verbal communication skills

Job Responsibility

Serve as the primary technical contact for assigned customers, building and maintaining strong relationships
Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs
Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements
Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution
Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support

What we offer

Work from anywhere in India with our remote-first culture
Competitive compensation and comprehensive health insurance for you and your dependents
Opportunities for professional growth and development within a dynamic SaaS company
Work with dedicated customers and build long-lasting relationships
Contribute to a globally recognized product, VWO

Fulltime

Security TS Systems Integration Specialist

The Security Technical Services (TS) Systems Integration Specialist is a seasone...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Seasoned knowledge on security concepts and application of those concepts

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

Senior Associate Security Technical Services Systems Integration Specialist

The Security Technical Services (TS) Systems Integration Specialist is a seasone...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Seasoned knowledge on security concepts and application of those concepts

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

Security Technical Services Systems Integration Specialist

The Security Technical Services (TS) Systems Integration Specialist is a seasone...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Seasoned knowledge on security concepts and application of those concepts

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

Senior Security TS Systems Integration Specialist

The Senior Security Technical Services (TS) Systems Integration Specialist / Tec...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

Technical Customer Support Specialist

We’re looking for our new Technical Customer Support Specialist to join our Cust...

Location

United States

Salary:

60000.00 USD / Year

Supermetrics

Expiration Date

Until further notice

Requirements

2-3 years experience delivering effective technical support within a Martech or SaaS company
Bachelor's degree in a technical discipline, or an equivalent combination of work experience and relevant third party certifications
Basic web programming and SQL knowledge
Familiarity with web technologies, APIs, data integrations, and data warehousing
Experience with CRM systems and support ticketing platforms (e.g., Salesforce, Zendesk)
Have effective problem-solving skills to identify and implement solutions. Including self-driven research, collaboration with other departments, and testing
Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment
Have clear and flexible communication skills with both internal and external parties
Have a mindset of continuous personal growth and development

Job Responsibility

Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat
Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage
Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs
Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution
Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system
Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs
Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers
Participate in regular training sessions to enhance technical knowledge of cross functional team mates

What we offer

Fully paid medical/dental/vision benefits (for employee & dependents)
Generous PTO
401k with matching
Options
Tech package
Home office and wifi stipend

Fulltime

Senior Manager-Network Security Specialist

We are seeking a Network Security Specialist to join our Network Security team a...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

7–10 years of experience in network and application security
Strong understanding of Network Security, SASE, Zscaler, and firewall administration
Expertise in Zscaler offerings including ZPA, ZDTA, and ZDTE
Experience in implementing web security solutions such as Secure Web Gateway, Cloud Firewall, DLP, SSL Inspection, Cloud Sandbox, CASB, and Cyber Threat Protection
Proficient in Fortinet Firewall and 2FA/PKI infrastructure
Excellent communication skills in English
Confident working independently and remotely
Expert in any firewall (Cisco ASA, Checkpoint, Fortinet preferred)
Minimum 4 years’ experience with Fortinet Firewalls, FortiManager, and FortiAnalyzer
Expert in proxy technologies (Zscaler preferred)

Job Responsibility

Collaborate with customers to integrate Vodafone Security products and services into their architecture and operations
Implement new products and services in coordination with project management and customer teams
Provide Level 3 operational support for Change, Incident, and Problem management in complex networking environments
Manage incident and change ticket queues effectively
Participate in team training initiatives to enhance technical and soft skills
Balance business and user needs with technical constraints, recommending alternative approaches and leading engineering efforts

What we offer

Opportunity to work on cutting-edge network security technologies and global projects
Exposure to enterprise-level security architecture and operations
Collaborative work environment with diverse teams across geographies
Continuous learning and development through training initiatives

Sr. Specialist Ecom Content & Promotion Operations

As a Sr. Specialist eCom Content & Promo Ops at adidas, you will support the dig...

Location

Turkey , Istanbul

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
3+ years of experience working within an eCommerce environment
Experience in managing the implementation/running of campaign delivery organizations
Good communication skills, comfortable presenting to stakeholders at various organizational levels both in person and remotely
Affinity with the Brand Marketing content delivery needs, solutions and processes
Ability to handle ambiguity and untangle complex situations into actionable activities
High resilience and solution oriented attitude
Understanding of technical and creative aspects of digital and mobile
Comfortable working with enterprise-level platforms and technologies like Content Management System, Salesforce Commerce Cloud (SFCC) or similar platforms
Knowledge of digital IT products and capabilities

Job Responsibility

Ensure on-time in-full execution of digital campaigns in terms of content publishing & promotions on all digital channels i.e. web & app
Execute the content briefs, web/app configurations for local brand & commercial campaigns & experiences, via content management system and commerce platform
Create & manage cart promotions & vouchers to support commercial campaigns & B2B partnership
Execute hype draws and waiting room mechanics on flagship app and Confirmed app to support customer signups and increase in demand and sell-through rate
Ensure quality of delivery for local activations to ensure that deliverables meet the brief and agreed scope
Work closely with master data team to verify campaign product listing pages and tag PDP callouts on right articles
Support CRM Operations for certain countries to manage email communications to customers
Contribute to the implementation of success KPIs to ensure that digital activations are optimized based on results and insights
Support quick resolution of campaign/promotion/content publishing issues on time
Provide continuous transparency on status of activations to key stakeholders

Fulltime

Select Country

Remote Web Communications Specialist

Requirements

Nice to have

What we offer

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