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Mashgin Logo Mashgin · Customer Service

Remote Technical Support

· Job Posted February 13, 2026
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Job Description

This is a remote, early career position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with Mashgin. Excellent customer support skills, technical troubleshooting skills, and problem solving are critical to this role. This is a full time, remote working role where you will receive a weekly schedule and be responsible for resolving support tickets in the queue.

Job Responsibility

  • Diagnosing and troubleshooting technical issues remotely
  • Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
  • Responding to customer escalations and inquiries related to Mashgin's hardware and software
  • Maintaining a subject-matter expert level of knowledge of deployment systems and software
  • Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
  • Reviewing and resolving issues by utilizing support documents
  • Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
  • Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

Requirements

  • Bachelor’s Degree (or equivalent experience)
  • Self-starter who is comfortable getting the job done without much assistance
  • Relentlessly resourceful, always thinking outside the box to solve complex problems
  • Strong communication skills
  • Prior IT Helpdesk experience

Nice to have

  • Experience using ServiceNow
  • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components
  • Ability to lift 50 pounds or more

What we offer

  • Excellent health, dental and vision insurance for you and your dependents
  • 401k plan
  • Flexible PTO policy
  • Competitive salary in a small, rapidly scaling company
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