Remote Team Leader Job at IKEA (Wuxi)

Remote Team Leader - Sales

You will be in responsible in driving an exceptional customer experience by buil...

Location

India , Hyderabad

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a customer facing role within contact centre
Minimum 1 year of experience in leading and/or influencing co-workers
Fluent in English (where applicable) and local language is required
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co-workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these.

Job Responsibility

Drive an exceptional customer experience by building and leading high performance teams within an assigned area that engage with customers in all remote channels, thus securing long term growth
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area to identify performance improvement areas in processes and behaviours
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Fulltime

Finance Team Leader

Our client, a growing and ambitious healthcare group, is seeking a Finance Team ...

Location

United Kingdom , Taunton

Salary:

38000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience leading and developing a high-performing team
Confident communicator, comfortable building relationships at all levels
Naturally organised and able to juggle priorities with ease
Knows how to delegate effectively and keep things running smoothly in a busy environment
Confident using Excel and comfortable with finance systems
Proactive mindset and enjoys finding better ways of working
Takes pride in accuracy and has a strong eye for detail
AAT qualified or have equivalent hands-on experience
Solid grounding in Accounts Payable and understand best practice processes
Experience with Dynamics 365 would be a bonus

Job Responsibility

Lead, support and develop a team, including mentoring colleagues working remotely
Partner with the wider Finance function to ensure robust controls and efficient processes are in place for a timely and accurate month-end close
Build and maintain strong working relationships with key stakeholders both within Finance and across the wider business
Prepare month-end Accounts Payable balance sheet reconciliations across multiple entities
Take ownership of bank and cash reconciliations across the group on a monthly basis
Oversee the preparation and approval of weekly payment runs across all business units
Manage and continuously improve cash management processes, ensuring compliance, best practice and delivery of training where needed
Maintain and oversee key finance systems, including invoice approval and credit card platforms, ensuring appropriate controls and segregation of duties
Administer and manage bank accounts, including onboarding new accounts and integrating those from acquisitions
Produce and deliver key performance indicator (KPI) reporting to support business decision-making

What we offer

Generous holiday
Discretionary bonus scheme
A wellness day
Healthcare plan
Free parking
Friendly and sociable team
2 days per week to WFH
New offices
Financial support towards studies

Fulltime

New

Destination Services Team Leader

Location

Dominican Republic , Punta Cana

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in Dominican Republic
Speak English plus ideally another European language
Passionate about making guests happy and going above and beyond to guide and support the team in delivering exceptional service and creating unforgettable experiences for guests
Highly motivated, target-driven person with a positive mindset towards achieving results
Quick learner who masters technology and tools essential for the role, excelling at delivering training
Effective communicator who values diverse input, fosters a positive work culture, and inspires high performance while focusing on team growth, empowerment and wellbeing
Naturally motivates and guides the team, leading by example and tackling challenges with confidence
Fully conversational in English
Ability to work independently and be remotely managed, taking accountability and responsibility for the wider resort area

Job Responsibility

Lead and empower a team to create special moments for guests and build strong connections
Guide teams to identify guest needs, offer tailored recommendations, and effectively promote experiences to meet sales targets and boost revenue
Proactively resolve issues and support the team in handling high-profile cases with calm and empathy
Work with operational teams especially the airport team to give guests the best first impression and a seamless transfer experience
Navigate the team through changes and difficult situations, ensuring excellent service while adhering to company guidelines
Monitor team performance and wellbeing, celebrate successes, and use feedback to drive growth
Support development by identifying training needs and opportunities for skill enhancement

What we offer

Attractive compensation package including salary and bonus scheme
16 days of holiday after the first year worked, 2 additional days (Birthday and Happy Day)
Company iPad & uniform
Paid training days plus free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Permanent or seasonal contracts
Growth opportunities tailored to your unique skills and expertise

Fulltime

Finance Team Leader

Our client, a growing and ambitious healthcare group, is seeking a Finance Team ...

Location

United Kingdom , Taunton

Salary:

38000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

You'll bring experience leading and developing a high-performing team
You're a confident communicator, comfortable building relationships at all levels
You're naturally organised and able to juggle priorities with ease
You know how to delegate effectively and keep things running smoothly in a busy environment
You're confident using Excel and comfortable with finance systems
You have a proactive mindset and enjoy finding better ways of working
You take pride in accuracy and have a strong eye for detail
Ideally, you'll be AAT qualified or have equivalent hands-on experience
You'll have a solid grounding in Accounts Payable and understand best practice processes

Job Responsibility

Lead, support and develop a team, including mentoring colleagues working remotely
Partner with the wider Finance function to ensure robust controls and efficient processes are in place for a timely and accurate month-end close
Build and maintain strong working relationships with key stakeholders both within Finance and across the wider business
Prepare month-end Accounts Payable balance sheet reconciliations across multiple entities
Take ownership of bank and cash reconciliations across the group on a monthly basis
Oversee the preparation and approval of weekly payment runs across all business units
Manage and continuously improve cash management processes, ensuring compliance, best practice and delivery of training where needed
Maintain and oversee key finance systems, including invoice approval and credit card platforms, ensuring appropriate controls and segregation of duties
Administer and manage bank accounts, including onboarding new accounts and integrating those from acquisitions
Produce and deliver key performance indicator (KPI) reporting to support business decision-making

What we offer

Generous holiday
Discretionary bonus scheme
A wellness day
Healthcare plan
Free parking
New offices
Financial support towards studies

Fulltime

Customer Service Team Leader – Online Healthcare Provider

Compass Associates are proud to be working with a highly reputable fast-growing ...

Location

United Kingdom , Croydon

Salary:

30000.00 - 35000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Customer service experience ideally within a healthcare or regulated environment
Experience leading or supervising a customer service team (contact centre or office-based)
Confidence managing escalations and complex customer complaints
Ability to thrive in a fast-paced, high-volume environment
Experience managing remote or internationally distributed teams will be advantageous
Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable

Job Responsibility

Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times)
Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations
Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections
Support training, onboarding, coaching, and development of customer service agents
Produce productivity and quality reports for senior stakeholders
Manage complaints and identify trends to improve overall service delivery
Act as a key link between frontline agents and senior leadership

Fulltime

Second Line Support Team Leader

Second Line Support Team Leader Second Line Support Team Leader This role is Of...

Location

United Kingdom , London

Salary:

Not provided

Ampa - Legal & Professional Services

Expiration Date

Until further notice

Requirements

A minimum of 5 years’ history of working in an IT Support role & environment
Demonstrable recent experience acting in a senior or team leadership capacity
Great organisational skills in terms of own time, team, rota & workload management
Confident in owning action plans, delivering improvements and representing area
Sound understanding of ITIL practices & processes that relate to Technical Support
Can perform basic ITSM tool administration including report & dashboard creation
Excellent working knowledge of Windows 10-11, M365 & supporting Windows OS
The ability to provide user account management across multiple systems & services
Varied technical skills across a broad range of standard Business applications
Expertise in laptop, mobile, printer, AV & other device setup and troubleshooting

Job Responsibility

Provision of Desktop hard & software support onsite including Walk-ups & remotely
Carrying out varied Support duties, primarily L2 but also some L1, and potentially L3 tasks where the need arises, including as role & skill development opportunities
End to end ownership of Second Line Support Incidents, Requests and Ticket Tasks
Diagnosis, troubleshooting & technical resolution of Hardware & Software issues
Ticket management including triage, logging, monitoring, tracking and reassigning
Providing quality updates on tickets, including those passed to other resolver teams
Adherence to SLA & OLA targets, ensuring highly functioning Support Operations
Creation & maintenance of Knowledge Articles for team and First Line Service Desk
Tracking & managing Soft & Hardware Assets & Access, including devices & licenses
Identification of, and training for Shift Left activities, including L2 – L1, and L3 to L2

Fulltime

IT Support Team Leader

Manage daily IT support activities for the UK IT team, ensuring departmental ava...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant IT support experience in a business IT environment
Knowledge of Microsoft Windows 11 & Server 2019 / 2022
Knowledge of Active Directory / DNS / DHCP
Great customer service and IT troubleshooting skills
Attention to detail
Ability to work on own initiative and as part of a team
Excellent time management skills
Knowledge of VM Ware hosting Environments desirable
Microsoft Windows (Clients) –Windows 11
Microsoft Windows 2019 / 2022 Server

Job Responsibility

Manage daily IT support activities for the UK IT team
Ensure departmental availability during core business hours
Ensure local IT support remains customer-focused while delivering effective services to the business
Provide second-line IT support for all UK Group companies across the UK and Ireland
Support over 500 users both in person and remotely at multiple locations
Prepare monthly reports on UK IT team performance
Proactively identify opportunities to improve service levels
Assist with daily monitoring, administration, and support of the local infrastructure environment
Ensure all requests and incidents within the Global Helpdesk system
Manage UK & Ireland support queues

What we offer

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards

Fulltime

Ios Team Leader

We’re seeking a passionate, driven, and technically strong iOS Team Leader to he...

Location

India , Surat

Salary:

Not provided

OptimumBrew

Expiration Date

Until further notice

Requirements

Min 4+ years experience
Experience in leading a small group of team members
Professional experience with swift code for iOS
Practical experience in applying OOPs techniques and design patterns in everyday coding
Expertise of iOS SDK, different versions of iOS, and how to deal with different screen sizes
Experience working with remote data via REST API and JSON
Proper knowledge of the iOS development life cycle
Understanding of iOS App Code signing process and deployment process
Ability to understand business requirements and translate them into technical requirements
Experience with offline storage, threading, and performance tuning

Job Responsibility

Lead and mentor a team of minimum 4 iOS developers, ensuring team alignment and collaboration
Drive high standards in code quality, reviews, and development best practices
Own project lifecycles from technical planning to deployment and performance optimization
Ensure timely releases and smooth updates via the App Store
Encourage scalable, maintainable, and purposeful code using Swift, UIKit, and Xcode
Encourage and guide the use of AI-powered development tools to enhance productivity, code quality, and deployment speed
Align with cross-functional teams including product, design, QA, and backend to ensure cohesive user experiences
Monitor and resolve complex app issues, ensuring stability and responsiveness

What we offer

22 Paid Leaves
5 Days Working
Good Company Culture
Health Insurance
Life Insurance
Pension Scheme
Statutory Benefits (PF & ESIC)
Salary on time
Yearly Picnic
Annual Sports Day

Fulltime

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Remote Team Leader

Job Description

Job Responsibility

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