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Meadow Logo Meadow · Customer Service

Remote Service Representative

Jamaica 5.50 - 8.50 USD / Hour · Job Posted February 18, 2026
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Job Description

We’re hiring Service Representatives to support families from the moment a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, compassion, and attention to detail.

Job Responsibility

  • Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism
  • Build trust quickly and maintain rapport as you walk families through each step of the process
  • Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return
  • Collaborate with internal teams and external partners to move cases forward without delay
  • Keep systems up to date, document clearly, and flag any issues before they become blockers
  • Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams
  • Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system

Requirements

  • 2+ years of experience in customer-facing, operations, or hospitality roles
  • Clear, calm communicator who builds trust quickly
  • Strong multitasker — able to move quickly while maintaining accuracy and attention to detail
  • Accountable and proactive: you take ownership, close the loop, and surface issues early
  • Energized by our mission and excited about the opportunity to help shape something new

What we offer

  • PTO
  • 10 Paid Holidays
  • Paid Training
  • Fully remote: Work from anywhere
  • Global collaboration: Work with teammates around the world
  • Purpose-driven work: Make a real difference during one of life’s most meaningful transitions
  • Supportive, growth-minded team: Bring your drive and eagerness to learn
  • we’ll support you every step of the way
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