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Robert Half Logo Robert Half · Education

Remote Retail Banking Trainer

United States, Pittsburgh · Job Posted February 21, 2026
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Job Description

We are seeking experienced contract Remote Trainers to lead virtual, instructor-led training sessions for retail banking employees. The objective is to support a large-scale rollout of new processes using MS Teams, PowerPoint, and a retail banking system. Training sessions will be conducted virtually.

Job Responsibility

  • Co-facilitate virtual training sessions for groups of up to 25 employees at a time via Microsoft Teams
  • Utilize PowerPoint to present materials and demonstrate system workflows using new retail banking platform and other training methodologies
  • While one trainer leads instruction, the other will manage the technical aspects such as sharing presentations, monitoring and responding to chat questions, and supporting learners in real-time
  • Deliver two-day training classes according to the program schedule
  • Keep participants engaged and motivated, clearly communicating complex concepts in a supportive environment
  • Address participant questions and troubleshoot technical or content-related issues during live sessions
  • Record participation, track completion, and provide feedback to program managers
  • Collaborate to ensure smooth delivery and consistent quality across all training sessions

Requirements

  • Previous experience in retail banking is required, no exceptions
  • Prior experience with training delivery and learning development is required
  • Hands-on use of retail banking systems and platforms is required
  • Proficient in Microsoft Teams and PowerPoint
  • Strong communication skills and clear, patient instructional style
  • Ability to motivate learners and adapt training approaches to meet diverse needs
  • Organized, collaborative, and comfortable working as part of a two-trainer team
  • Flexible, solution-oriented, and professional demeanor
  • Minimum of 2 years of experience in learning and development or employee training roles
  • Proven expertise in delivering virtual training programs using platforms like Microsoft Teams
  • Strong background in retail banking or financial services, with knowledge of banking operations
  • Ability to conduct engaging and interactive training sessions for diverse groups
  • Familiarity with computer-based training tools and techniques
  • Excellent communication and facilitation skills to effectively deliver content and address questions
  • Experience in developing training materials and adapting content to meet organizational needs

Nice to have

  • High level of enthusiasm and presence in a virtual setting
  • Ability to foster a positive, inclusive learning environment
  • Strong problem-solving and multitasking skills
  • Comfortable responding to questions and adjusting on the fly

What we offer

  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan
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