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Pharmacy Technician – Patient Care & Onboarding Location: Fully Remote (Candidate must be based in Ohio) Organization Type: National Specialty Pharmacy / Pharmacy Services Organization
Job Responsibility
Process prescription information accurately and efficiently in a high-volume, phone-based environment
Obtain prescription authorizations, clarifications, transfers, and verify prescription information with prescribers
Perform claim adjudication, prior authorizations, eligibility verification, and billing-related activities
Serve as a liaison between pharmacists, healthcare providers, and patients to resolve medication-related issues
Contact patients to onboard new services, complete welcome calls, and maintain accurate medication profiles
Manage patient care cases, troubleshoot medication access concerns, and document interactions while maintaining confidentiality
Collaborate with pharmacists and pharmacy technicians to ensure a seamless patient experience and continuity of care
Requirements
High school diploma or GED required
Active Pharmacy Technician Certification (PTCB or NHA) and current Ohio State Board of Pharmacy registration
Previous experience working in a pharmacy setting
Strong telephone communication, customer service, and pharmacy billing/prescription processing knowledge
Must be at least 18 years old
Strong organizational, prioritization, and critical-thinking skills
Ability to work independently while managing multiple systems and tasks simultaneously
Passion for patient care and commitment to maintaining confidentiality and regulatory compliance