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Remote Patient Support Specialist / Caseworker

Canada, Montréal 23.00 - 25.50 CAD / Hour · Job Posted May 30, 2026
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Job Description

Are you looking for the chance to work 100% from home from anywhere in Canada while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life? Our Client operates across Canada. We are currently pipelining dedicated Patient Support Specialists / Caseworkers for temporary opportunities (with potential for extension and permanent employment). In this remote role, you will work to resolve problems quickly, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.

Job Responsibility

  • Serve as the primary, expert point of contact for patients
  • Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
  • Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
  • Explain prescription coverage clearly and answer questions using provided Q&A templates
  • Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
  • Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
  • Triage inquiries and requests from a shared email inbox
  • Accurately document all interactions in the CRM system
  • Manage adverse event reporting strictly following program standards

Requirements

  • 2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
  • Legal eligibility to work full-time in Canada
  • Excellent communication skills in English
  • Bilingualism (English/French) required for Quebec and New Brunswick only
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • Top-notch organizational and prioritization skills
  • Proactive, adaptable, and capable of working autonomously in a remote environment
  • Exceptional phone etiquette and active listening skills
  • No pre-booked vacations in the next 3 months
  • Comfortable with criminal and credit background checks
  • Dedicated, quiet workspace and highly stable internet connection
  • Fully available Monday-Friday between 8 am and 8 pm EST

What we offer

  • 100% Work-From-Home opportunity anywhere in Canada
  • Competitive Compensation: $23.00 - $25.50/hr
  • Great Work-Life Balance: Monday-Friday schedules
  • Thorough training and onboarding program
  • Home office equipment provided

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