This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Serve as primary expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and medication journey
Support patients and caregivers with completion of complex medical/insurance paperwork
Explain prescription coverage using Q&A templates
Act as liaison between patients, pharmacies, insurance companies, and Field Case Managers
Proactively problem-solve obstacles to ensure timely medication access
Manage prescription renewals
Triage inquiries from shared email inbox
Utilize chat to communicate with team
Document all interactions in CRM
Manage adverse event reporting
Requirements
2+ years of recent experience (within the last 7 years) as Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English (for all Canada except QC/NB)
For candidates in Quebec or New Brunswick: bilingualism (English/French) strictly required
Tech-savvy
Experience with Microsoft Office and CRM systems (e.g., Salesforce) highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, patient-first mindset
Must clear criminal and credit background checks
No pre-booked vacations in next 3 months
Dedicated quiet workspace, highly stable internet connection
Must be fully available for Monday-Friday 8 am - 8 pm EST schedule
Nice to have
Experience with CRM systems (such as Salesforce)
Microsoft Office
What we offer
100% work-from-home anywhere in Canada
Competitive compensation $23.00 - $25.50/hr
Monday-Friday schedule
Shifts between 8 am - 8 pm EST
Thorough training and onboarding program
Home office equipment provided as per company policy