Remote Patient Support Specialist / Caseworker Job at Randstad (London)

Remote Patient Support Specialist / Caseworker

We are currently pipelining dedicated Patient Support Specialists / Caseworkers ...

Location

Canada , Winnipeg

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

2+ years of recent experience (within the last 7 years) in roles such as Patient Coordinator
Patient Care Specialist
Patient Medical Coordinator
Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English
For Quebec or New Brunswick candidates: Bilingualism (English/French) with 5/5 professional working proficiency
Experience with CRM systems (e.g., Salesforce) and Microsoft Office
Comfortable undergoing criminal and credit background checks
No pre-booked vacations in the next 3 months

Job Responsibility

Serve as primary point of contact for patients
Make outbound and take inbound calls to educate patients on program services
Support patients with complex medical/insurance paperwork
Act as liaison between patients, pharmacies, insurance companies, and internal Field Case Managers
Triage inquiries from shared email inbox
Accurately document interactions in CRM system
Manage adverse event reporting

What we offer

100% work-from-home
Home office equipment provided
Thorough training and onboarding program
Competitive compensation
Work-life balance with Monday-Friday schedule
Potential for extension or permanent hire

Fulltime

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Remote Patient Support Specialist / Caseworker

Location

Canada , Oakville

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) as Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English (for all Canada except QC/NB)
For candidates in Quebec or New Brunswick: bilingualism (English/French) strictly required
Tech-savvy
Experience with Microsoft Office and CRM systems (e.g., Salesforce) highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, patient-first mindset
Must clear criminal and credit background checks

Job Responsibility

Serve as primary expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and medication journey
Support patients and caregivers with completion of complex medical/insurance paperwork
Explain prescription coverage using Q&A templates
Act as liaison between patients, pharmacies, insurance companies, and Field Case Managers
Proactively problem-solve obstacles to ensure timely medication access
Manage prescription renewals
Triage inquiries from shared email inbox
Utilize chat to communicate with team
Document all interactions in CRM

What we offer

100% work-from-home anywhere in Canada
Competitive compensation $23.00 - $25.50/hr
Monday-Friday schedule
Shifts between 8 am - 8 pm EST
Thorough training and onboarding program
Home office equipment provided as per company policy

Fulltime

Remote Patient Support Specialist / Caseworker

We are currently pipelining dedicated Patient Support Specialists / Caseworkers ...

Location

Canada , Gatineau

Salary:

23.00 - 25.50 USD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) as a Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
For candidates in Quebec or New Brunswick only: Bilingualism (English/French) strictly required
Tech-savvy with ability to learn new software quickly
Experience with Microsoft Office and CRM systems highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, and capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, and friendly patient-first mindset

Job Responsibility

Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from shared email inbox
Utilize chat functions to communicate with the team
Accurately document all interactions in CRM system
Manage adverse event reporting strictly following program standards

What we offer

100% Work-From-Home opportunity
Competitive Compensation: Approximately $23.00 - $25.50/hr
Great Work-Life Balance: Monday-Friday schedules
Thorough training and onboarding program provided for remote employees
Home office equipment is provided as per company policy

Fulltime

Remote Patient Support Specialist / Caseworker

Are you looking for the chance to work 100% from home from anywhere in Canada wh...

Location

Canada , Montréal

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
Bilingualism (English/French) required for Quebec and New Brunswick only
Experience with CRM systems (e.g., Salesforce) and Microsoft Office
Top-notch organizational and prioritization skills
Proactive, adaptable, and capable of working autonomously in a remote environment
Exceptional phone etiquette and active listening skills
No pre-booked vacations in the next 3 months
Comfortable with criminal and credit background checks

Job Responsibility

Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from a shared email inbox
Accurately document all interactions in the CRM system
Manage adverse event reporting strictly following program standards

What we offer

100% Work-From-Home opportunity anywhere in Canada
Competitive Compensation: $23.00 - $25.50/hr
Great Work-Life Balance: Monday-Friday schedules
Thorough training and onboarding program
Home office equipment provided

Fulltime

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...

Location

Canada , Moncton

Salary:

50000.00 - 55000.00 USD / Year ▼

Randstad

Expiration Date

August 16, 2026

Requirements

Minimum of 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, or Patient Coordinator
Fluent professional bilingualism (English/French, oral and written)
Tech-savvy with working proficiency in Microsoft Office (Word, Excel) and CRM systems (e.g., Salesforce)
Outstanding organizational skills, strong financial acumen, problem-solving capabilities, and a deeply empathetic communication style

Job Responsibility

Coordinate all aspects of prescription drug coverage by navigating public, private, and special access programs
Provide compassionate, professional telephone support to patients, healthcare professionals, and insurance bodies
Adhere to case-management protocols, managing patient onboarding documentation, tracking therapy disruptions, and filing mandatory adverse event reports
Act as the primary link between patients, pharmacies, and physicians' offices to maximize reimbursement solutions
Log every interactive update accurately into the internal database

What we offer

100% Work-From-Home permanent corporate opportunity
Day-1 Financial Security: RSP matching program, stock purchase plan, and competitive annual performance bonuses
Immediate Comprehensive Benefits: Day-1 access to full medical, dental, and vision packages
Paid Time Off: 3 weeks of paid vacation, plus dedicated sick and wellness days
Premium Wellness Support: Extensive physical, mental, and family care solutions (including backup dependent care and paid parental leave)
Equipment Provided: All home office hardware and tech tools are shipped directly to you

Fulltime

Remote Bilingual Patient Caseworker

We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent...

Location

Canada , Montréal

Salary:

52000.00 - 55000.00 USD / Year ▼

Randstad

Expiration Date

August 15, 2026

Requirements

2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
Must currently reside in Quebec (QC) or New Brunswick (NB)
5/5 Bilingualism (English/French, oral and written)
Legal eligibility to work full-time in Canada
Experience with CRM systems (such as Salesforce) and Microsoft Office
Top-notch organizational and prioritization skills
Strong problem-solving abilities, financial acumen
Capacity to handle sensitive healthcare topics with empathy and professionalism

Job Responsibility

Coordinate and manage all aspects required to obtain prescription drug coverage for patients
Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions

What we offer

100% Work-From-Home permanent opportunity
Registered Savings Plan (RSP) with an immediate company match starting on Day 1
Access to a company stock purchase program
Immediate access to full medical, dental, and vision care packages
3 weeks of paid vacation
Designated paid sick and wellness days
Annual performance bonus potential
Annual merit review process for salary increases
Extensive wellness and family support programs including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave
Home office hardware and equipment provided

Fulltime

Remote Bilingual Patient Caseworker

We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent...

Location

Canada , Gatineau

Salary:

50000.00 CAD / Year ▼

Randstad

Expiration Date

August 14, 2026

Requirements

2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
5/5 Bilingualism (English/French, oral and written)
Legal eligibility to work full-time in Canada
Advanced knowledge of Microsoft Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce)
Deep understanding of the pharmaceutical distribution industry, public/private funding mechanisms, and reimbursement processes
Top-notch organizational and prioritization skills
Strong problem-solving abilities
Financial acumen
Capacity to handle sensitive healthcare topics with empathy and professionalism

Job Responsibility

Coordinate and manage all aspects required to obtain prescription drug coverage for patients
Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions

What we offer

100% Work-From-Home permanent opportunity
Competitive Salary: $50,000 annualized
Registered Savings Plan (RSP) with an immediate company match starting on Day 1
Company stock purchase program
Immediate access to full medical, dental, and vision care packages
3 weeks of paid vacation
Designated paid sick and wellness days
Annual performance bonus potential
Annual merit review process for salary increases
Extensive wellness programs (including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave)

Fulltime

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...

Location

Canada , Gatineau

Salary:

52000.00 - 58000.00 CAD / Year ▼

Randstad

Expiration Date

August 06, 2026

Requirements

2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
5/5 Bilingualism (English/French, oral and written)
Legal eligibility to work full-time in Canada
Experience with CRM systems (such as Salesforce) and Microsoft Office
Reside in Quebec or New Brunswick

Job Responsibility

Coordinate and manage all aspects required to obtain prescription drug coverage for patients
Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions

What we offer

Permanent & Remote: 100% Work-From-Home permanent opportunity
Day-1 Financial Security: Registered Savings Plan (RSP) with an immediate company match starting on Day 1, plus access to a company stock purchase program
Day-1 Comprehensive Benefits: Immediate access to full medical, dental, and vision care packages
Paid Time Off: 3 weeks of paid vacation, plus designated paid sick and wellness days
Bonus & Salary Growth: Annual performance bonus potential paired with an annual merit review process for salary increases
Wellness & Family Support: Extensive programs focusing on physical, emotional, financial, and social wellness (including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave)
Equipment Provided: Home office hardware and equipment are provided as per company policy
Great Work-Life Balance: Monday-Friday schedules

Fulltime

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