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Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from a shared email inbox
Utilize chat functions to communicate with the team
Accurately document all interactions in the CRM system
Manage adverse event reporting strictly following program standards
Requirements
Minimum of 2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
For candidates in Quebec or New Brunswick only: Bilingualism (English/French) is strictly required
Experience with CRM systems (such as Salesforce) and Microsoft Office
Criminal and credit background checks
Dedicated quiet workspace and stable internet connection
What we offer
100% work-from-home anywhere in Canada
Initial 6-10 week estimated temporary contract with potential for extension up to 16 weeks or up to 6 months plus considerable opportunity for permanent hire
Competitive compensation approximately $23.00 - $25.50/hr
Great work-life balance: Monday-Friday schedules, shifts fall between 8:00 am and 8:00 pm EST
Thorough training and onboarding program provided for remote employees
Home office equipment is provided as per company policy