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Remote Patient Support Specialist / Caseworker

Canada, London 23.00 - 25.50 CAD / Hour · Job Posted May 31, 2026
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Job Responsibility

  • Serve as the primary, expert point of contact for patients
  • Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
  • Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
  • Explain prescription coverage clearly and answer questions using provided Q&A templates
  • Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
  • Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
  • Triage inquiries and requests from a shared email inbox
  • Utilize chat functions to communicate with the team
  • Accurately document all interactions in the CRM system
  • Manage adverse event reporting strictly following program standards

Requirements

  • Minimum of 2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
  • Legal eligibility to work full-time in Canada
  • Excellent communication skills in English
  • For candidates in Quebec or New Brunswick only: Bilingualism (English/French) is strictly required
  • Experience with CRM systems (such as Salesforce) and Microsoft Office
  • Criminal and credit background checks
  • Dedicated quiet workspace and stable internet connection

What we offer

  • 100% work-from-home anywhere in Canada
  • Initial 6-10 week estimated temporary contract with potential for extension up to 16 weeks or up to 6 months plus considerable opportunity for permanent hire
  • Competitive compensation approximately $23.00 - $25.50/hr
  • Great work-life balance: Monday-Friday schedules, shifts fall between 8:00 am and 8:00 pm EST
  • Thorough training and onboarding program provided for remote employees
  • Home office equipment is provided as per company policy

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