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We are currently pipelining dedicated Patient Support Specialists / Caseworkers for temporary opportunities (with potential for extension and permanent employment). In this remote role, you will work to resolve problems quickly, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.
Job Responsibility
Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from shared email inbox
Utilize chat functions to communicate with the team
Accurately document all interactions in CRM system
Manage adverse event reporting strictly following program standards
Requirements
2+ years of recent experience (within the last 7 years) as a Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
For candidates in Quebec or New Brunswick only: Bilingualism (English/French) strictly required
Tech-savvy with ability to learn new software quickly
Experience with Microsoft Office and CRM systems highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, and capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, and friendly patient-first mindset
Nice to have
Experience with CRM systems (such as Salesforce) and Microsoft Office
What we offer
100% Work-From-Home opportunity
Competitive Compensation: Approximately $23.00 - $25.50/hr
Great Work-Life Balance: Monday-Friday schedules
Thorough training and onboarding program provided for remote employees
Home office equipment is provided as per company policy