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Remote Patient Support Specialist / Caseworker

Canada, Gatineau 23.00 - 25.50 USD / Hour · Job Posted May 31, 2026
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Job Description

We are currently pipelining dedicated Patient Support Specialists / Caseworkers for temporary opportunities (with potential for extension and permanent employment). In this remote role, you will work to resolve problems quickly, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.

Job Responsibility

  • Serve as the primary, expert point of contact for patients
  • Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
  • Support patients and caregivers with prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
  • Explain prescription coverage clearly and answer questions using provided Q&A templates
  • Act as critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
  • Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
  • Triage inquiries and requests from shared email inbox
  • Utilize chat functions to communicate with the team
  • Accurately document all interactions in CRM system
  • Manage adverse event reporting strictly following program standards

Requirements

  • 2+ years of recent experience (within the last 7 years) as a Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
  • Legal eligibility to work full-time in Canada
  • Excellent communication skills in English
  • For candidates in Quebec or New Brunswick only: Bilingualism (English/French) strictly required
  • Tech-savvy with ability to learn new software quickly
  • Experience with Microsoft Office and CRM systems highly preferred
  • Top-notch organizational and prioritization skills
  • Proactive, adaptable, and capable of working autonomously in a fast-paced remote environment
  • Exceptional phone etiquette, active listening skills, and friendly patient-first mindset

Nice to have

Experience with CRM systems (such as Salesforce) and Microsoft Office

What we offer

  • 100% Work-From-Home opportunity
  • Competitive Compensation: Approximately $23.00 - $25.50/hr
  • Great Work-Life Balance: Monday-Friday schedules
  • Thorough training and onboarding program provided for remote employees
  • Home office equipment is provided as per company policy

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