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Randstad Logo Randstad · Health and Beauty

Remote Patient Support Specialist / Caseworker

Canada, Winnipeg 23.00 - 25.50 CAD / Hour · Job Posted June 01, 2026
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Job Description

We are currently pipelining dedicated Patient Support Specialists / Caseworkers for temporary opportunities (with potential for extension and permanent employment). In this remote role, you will work to resolve problems quickly, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.

Job Responsibility

  • Serve as primary point of contact for patients
  • Make outbound and take inbound calls to educate patients on program services
  • Support patients with complex medical/insurance paperwork
  • Act as liaison between patients, pharmacies, insurance companies, and internal Field Case Managers
  • Triage inquiries from shared email inbox
  • Accurately document interactions in CRM system
  • Manage adverse event reporting

Requirements

  • 2+ years of recent experience (within the last 7 years) in roles such as Patient Coordinator
  • Patient Care Specialist
  • Patient Medical Coordinator
  • Pharma Reimbursement or Patient Caseworker
  • Legally eligible to work full-time in Canada
  • Excellent communication skills in English
  • For Quebec or New Brunswick candidates: Bilingualism (English/French) with 5/5 professional working proficiency
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • Comfortable undergoing criminal and credit background checks
  • No pre-booked vacations in the next 3 months
  • Willing to commit to an open-end contract
  • Have a dedicated, quiet workspace and stable internet connection
  • Fully available Monday-Friday, 8 am-8 pm EST

What we offer

  • 100% work-from-home
  • Home office equipment provided
  • Thorough training and onboarding program
  • Competitive compensation
  • Work-life balance with Monday-Friday schedule
  • Potential for extension or permanent hire
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