Remote Patient Service Representative, Robert Half

Robert Half

Location:
United States, Dodge City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Are you passionate about providing exceptional customer service and supporting patients with their healthcare needs? We're looking for dedicated individuals to join our client's team as Remote Patient Service Representatives. In this role, you'll be responsible for assisting patients, managing sensitive information, and ensuring the highest level of customer satisfaction while working from the comfort of your home. With a clear path to permanent placement based on performance and attendance, this is a fantastic opportunity to grow your career in healthcare support. If you're ready to make a difference, apply today!

Job Responsibility:

Achieve performance goals in patient satisfaction, accuracy, quality, and attendance
Adhere to department standards and daily adherence metrics
Provide exceptional customer service, demonstrating the client's commitment to quality care and concern for all internal and external customers
Manage multi-tasking tasks using dual monitors, including data entry and phone etiquette, while maintaining compliance with guidelines
Handle sensitive patient information and advocate for patient needs
Support other team members with paperwork and patient issue resolution
Identify financial, medical, and legal risks during customer interactions and follow proper procedures
Use internal systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility benefits, and appeals
Accurately document and translate oral information in accordance with company guidelines
Assist patients in selecting a PCP and provide general information about the medical group
Coordinate with clinicians and Telehealth Nurses, including arranging transportation, DME, and home health services
Update and process PCP changes in the system

Requirements:

High School Diploma/GED or equivalent experience
Must have recent high-volume call center (minimum of 1 year) and healthcare experience (minimum 6 months)
Proficient in Microsoft Suite and other systems, including navigating multiple chat channels within Microsoft Teams
Ability to work permanent (40 hours/week) with flexibility
Occasional overtime, including holidays, may be required

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Remote Patient Service Representative