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Remote NOC Network Engineer (L2)

Malaysia, Petaling Jaya · Job Posted March 20, 2026
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Job Description

The Remote NOC Network Engineer (L2) role at NTT DATA involves providing second-line technical support for enterprise networks. You will monitor, troubleshoot, and resolve network incidents remotely while ensuring SLA compliance and high service availability.

Job Responsibility

  • Monitor LAN/WAN/WLAN environments using tools such as Cisco Prime, SolarWinds, DNAC, PRTG, or AirWave
  • Perform L2 triage, troubleshooting, and incident resolution for Cisco and Aruba networks
  • Support routing & switching (OSPF, BGP, EIGRP, VLAN, STP, HSRP, VRRP), VPN, QoS, NAT, and wireless solutions
  • Support Enterprise and Data Center network architectures (Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions)
  • Review alerts, perform packet captures, diagnose faults, and escalate to L3/vendor TAC when needed
  • Execute routine NOC tasks: health checks, configuration backups, performance monitoring
  • Maintain updated network documentation (diagrams, inventories, runbooks)
  • Follow ITIL processes: incident, change, and problem management
  • Participate in 24x7 shift rotation, including nights/weekends

Requirements

  • Degree in IT/Computer Science/Telecommunications or equivalent experience
  • Minimum 2 years working with Cisco routing/switching in enterprise or service provider networks
  • Strong understanding of TCP/IP, OSPF/BGP, VLANs, STP, HSRP, VPN, QoS, and 802.1X
  • Strong understanding of Enterprise and Data Center network architectures, with hands-on experience in Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions
  • Hands-on experience with Cisco and Aruba wireless AP & Controller
  • Experience with network monitoring and troubleshooting tools (Wireshark, SNMP/NMS platforms)
  • Good English communication skills
  • Able to work in a fast-paced NOC environment

Nice to have

  • Cisco CCNA / CCNP Enterprise or Data Center
  • Aruba ACCA / ACMP
  • ITIL Foundation (added advantage)

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