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The Remote NOC Network Engineer (L2) role at NTT DATA involves providing second-line technical support for enterprise networks. You will monitor, troubleshoot, and resolve network incidents remotely while ensuring SLA compliance and high service availability.
Job Responsibility:
Monitor LAN/WAN/WLAN environments using tools such as Cisco Prime, SolarWinds, DNAC, PRTG, or AirWave
Perform L2 triage, troubleshooting, and incident resolution for Cisco and Aruba networks
Support routing & switching (OSPF, BGP, EIGRP, VLAN, STP, HSRP, VRRP), VPN, QoS, NAT, and wireless solutions
Support Enterprise and Data Center network architectures (Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions)
Review alerts, perform packet captures, diagnose faults, and escalate to L3/vendor TAC when needed
Execute routine NOC tasks: health checks, configuration backups, performance monitoring
Follow ITIL processes: incident, change, and problem management
Participate in 24x7 shift rotation, including nights/weekends
Requirements:
Degree in IT/Computer Science/Telecommunications or equivalent experience
Minimum 2 years working with Cisco routing/switching in enterprise or service provider networks
Strong understanding of TCP/IP, OSPF/BGP, VLANs, STP, HSRP, VPN, QoS, and 802.1X
Strong understanding of Enterprise and Data Center network architectures, with hands-on experience in Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions
Hands-on experience with Cisco and Aruba wireless AP & Controller
Experience with network monitoring and troubleshooting tools (Wireshark, SNMP/NMS platforms)