Remote Medicaid Call Center Supervisor, CVS Health

CVS Health

Location:
United States, Columbia, MD, Richmond, VA or Charleston, WV

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 93574.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service
Utilizes available incentive programs to reward, recognize and celebrate team and individual successes
Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs
Monitors all performance measures such as daily stats and schedule adherence
allocates resources to meet volume and performance demands
Remove barriers to job performance and ensures regulatory compliance
Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals
Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions
Proactively analyzes constituent data, identifies trends and issues
Effectively applies and enforces Aetna HR policies and practices

Requirements:

Demonstrated leadership abilities
Experience with inbound call center operations
2 years leading member/customer service team
Experience in a Medicaid and/or Medicare setting
Bachelor's Degree or equivalent work experience

Nice to have:

2 years leading member/customer service team
Experience in a Medicaid and/or Medicare setting

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 13, 2025

Expiration:
June 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Remote Medicaid Call Center Supervisor