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NTT DATA Logo NTT DATA · IT - Software Development

Remote L3 Production Support Engineer

Mexico, Guadalajara · Job Posted June 30, 2026
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Job Description

We are currently seeking a Remote L3 production support engineer to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Responsibility

  • Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
  • Work on supporting Product servers and clients on cutting-edge platforms
  • Contribute to our continuous improvement and continuous delivery
  • Continually focus on enhancing the performance of the Java applications
  • Work effectively in collaboration with other team members
  • Implement new tool functionalities that support changing business requirements
  • Develop functions that automate provisioning and access management primary/secondary controls
  • Develop functions that help improve user experience
  • Provide technical feedback and support to Development teams
  • Perform detailed RCA of issues in production, and implement corrective actions
  • Participate in Requirements gathering, design and implementation by collaborating closely with all the stakeholders

Requirements

  • Hands-on development experience in Core Java with at least 3 years of experience
  • Should have worked on few Projects in Java tech stack
  • Candidate should clear coding interview using CoderPad.io with us
  • 6-9 overall Software experience
  • Strong in Java
  • Experience with SQL, Splunk, Git
  • Hands on experience using Service now and process workflow
  • Hands on Experience on AWS is preferable
  • 3+ relevant experience on L3 support
  • Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience
  • Work on supporting Product servers and clients on cutting-edge platforms
  • Contribute to our continuous improvement and continuous delivery
  • Continually focus on enhancing the performance of the Java applications
  • Experience working on DB and good with SQL queries
  • Experience with using Splunk for debugging and logs
  • Work effectively in collaboration with other team members
  • Implement new tool functionalities that support changing business requirements
  • Develop functions that automate provisioning and access management primary/secondary controls
  • Develop functions that help improve user experience
  • Provide technical feedback and support to Development teams
  • Perform detailed RCA of issues in production, and implement corrective actions
  • Validated collaboration and communication skills, being able to lead in a global environment
  • Understanding of Agile principles will be added advantage
  • Participate in Requirements gathering, design and implementation by collaborating closely with all the stakeholders
  • AWS certification is added advantage

Nice to have

  • Understanding of Agile principles
  • AWS certification
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