Remote L3 Production Support Engineer Job at NTT DATA (Guadalajara)

Azure Networking Engineer (L3) – Terraform / IaC

The Azure Networking Engineer (L3) - Terraform / IaC is a senior engineering rol...

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of Azure networking architecture and services
In-depth understanding of routing and connectivity concepts including BGP, OSPF, MPLS, and hybrid cloud networking
Hands-on experience with enterprise-scale Azure networking environments
Strong experience working in Terraform-managed Azure infrastructures
Proven ability to operate in environments where IaC is the source of truth and manual portal changes are not permitted
Operational experience with Azure DevOps CI/CD pipelines
Experience using GitHub (branching strategies, pull requests, version control)
Strong analytical and structured troubleshooting skills
Customer-focused mindset with proactive problem-solving ability
Excellent attention to detail and documentation discipline

Job Responsibility

Maintain and execute the support process, ensuring all Azure networking support requests are handled in accordance with established procedures and SLAs
Design, manage, and troubleshoot Azure Virtual Networks (VNets), Hub & Spoke architectures, vWAN hubs, subnets, and VNet peering configurations
Configure and maintain Network Security Groups (NSGs), User Defined Routes (UDRs), and route tables
Manage and troubleshoot Azure DNS Zones, including record creation, name resolution issues, and hybrid DNS scenarios
Deploy, configure, and support Private Endpoints and Service Endpoints
Configure, manage, and troubleshoot Azure Load Balancer, Application Gateway, Traffic Manager, and Web Application Firewall (WAF)
Deploy and support Site-to-Site (S2S) and Point-to-Site (P2S) VPN solutions, including BGP-based configurations
Manage and operate Azure Firewall, including policies, rules, and logging
Support advanced Azure networking services such as ExpressRoute, CDN, vWAN with NVA, and hybrid connectivity architectures
Deploy and manage Virtual Machines (VMs) and Virtual Machine Scale Sets (VMSS) with a strong networking focus

Fulltime

Network Security Engineer L3

The Network Security Engineer L3 is an advanced engineering role, responsible fo...

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level Certification in any of the different Networking Technologies like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc
English: Fluent (Mandatory)
Dutch: Fluent (Mandatory)
Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Security technologies
Seasoned experience in relevant technology
Knowledge of technical documentation

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Service Delivery Field Support Engineer

Join NTT DATA as a Field Support Engineer II, where you will provide second-line...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Collaboration certifications such as - Valid CCNP Collaboration Certification required
Microsoft Voice certification (MS700 & MS720) advantageous
Valid Webex Calling & Webex Contact Centre certification
Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Moderate level experience in technical support to clients
Moderate level experience in diagnosis and troubleshooting
Moderate level experience providing remote support in Collaboration technologies

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Extensive experience in troubleshooting, implementation and support of large IP networks
Support for Juniper’s products (mainly EX/QFX series)
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Production Support Manager

This role will be integral in providing technical leadership, creating and uphol...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Experience Level - 10+ years
2-3 years of experience in a leadership or team lead role within a technical support organization
4-5 years of hands-on experience in a Production Support or technical troubleshooting role
Bachelor's degree in Computer Science, Engineering, IT Management, or a related field
Solid understanding of web application development using Java J2EE, Oracle, and SQL
Familiarity with HTML, JavaScript, and server-side technologies
Strong communication skills and ability to manage shifting priorities with professionalism
Experience supporting enterprise-level, web-based applications throughout their lifecycle

Job Responsibility

Identify new ideas for growth and increasing customer satisfaction
Analyze case trends to determine high impact requirements to improve quality, resiliency and proactive monitoring
Collaborate with the management team on setting best practices or adjusting operational coverage to meet demands
Participate in managing SLA's and KPI's to ensure the team is meeting or exceeding our expectations
Participate in the creation and maintenance of standard operating procedure documentation and training materials
Lead and have ability to dig in technically on production support, troubleshooting and maintenance
Lead and coach on remotely and locally debugging code for multiple applications using the Bottomline standard tools on BT technology and architecture
Lead the Support team in troubleshooting with the Implementations and Delivery Teams on defect resolution and solution delivery
Work with L3 teams on incidents and defects
Provide training, mentoring and coaching as appropriate

Cross Technology Service Delivery Field Support Engineer (L2)

Join a leading technology firm as a Cross Technology Service Delivery Field Supp...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Collaboration certifications such as - Valid CCNP Collaboration Certification required
Microsoft Voice certification (MS700 & MS720) advantageous
Valid Webex Calling & Webex Contact Centre certification
Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Moderate level experience in technical support to clients
Moderate level experience in diagnosis and troubleshooting
Moderate level experience providing remote support in Collaboration technologies

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

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Remote L3 Production Support Engineer

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