Remote IT Support Job at EnglishJobs.se (Stockholm)

Remote IT Support Engineer (L1/L2)

We are seeking a dedicated and customer-focused Remote IT Support Engineer (L1/L...

Location

India , Chandigarh

Salary:

Not provided

Cogniter Technologies

Expiration Date

Until further notice

Requirements

2–5 years of experience in a helpdesk, service desk, or remote IT support environment
Working knowledge of Windows 10/11 and macOS environments
Familiarity with Microsoft 365 and/or Google Workspace
Experience using ticketing systems such as Jira Service Desk, Zendesk, or similar platforms
Strong verbal and written communication skills
Customer-oriented approach with solid problem-solving abilities
Ability to stay organized and composed in a fast-paced support environment
High school diploma or equivalent (required)
Certifications such as CompTIA A+, ITIL Foundation, or equivalent are a plus

Job Responsibility

Respond to user support requests via phone, email, chat, and ticketing systems within defined SLAs
Perform first-level troubleshooting and strive for first-call resolution using established standard operating procedures
Resolve common IT issues, including: Password resets and user access management
Printer and peripheral troubleshooting
VPN and Wi-Fi connectivity issues
Software installation, configuration, and updates
Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system
Escalate complex or unresolved issues to the L2 support team with detailed technical notes
Assist end users with routine IT tasks and promote IT best practices

Fulltime

IT Support Manager (Field Tech / Desktop) - Remote

This role leads the EMEA Field Technician team supporting our client’s locations...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8 years of combined IT technical support experience, including direct hands‑on desktop support responsibilities
Minimum of 1–3 years of managerial or leadership experience overseeing technical teams
Experience coordinating or managing field technicians across multiple geographic regions
Demonstrated ability to meet performance objectives, manage team output, and support operational KPIs
Excellent verbal and written communication skills in a distributed, multinational environment
Romania-based (preferably Bucharest)
Bachelor’s degree required

Job Responsibility

Lead and manage a geographically distributed team of EMEA Field Technicians remotely
Oversee daily field operations across multiple countries, ensuring consistent delivery of onsite IT support for client’s offices and campus locations
Provide performance management, coaching, and guidance to partner-sourced technicians, ensuring adherence to processes and service expectations
Collaborate with partner organizations to address technician performance, escalations, and operational updates
Ensure timely resolution of hardware and software issues related to laptops, monitors, peripherals, mobile devices, and related IT equipment
Coordinate with server, network, and infrastructure teams when issues require specialized support or escalation
Monitor service delivery metrics, identify gaps, and implement improvements aligned with project and operational objectives
Support the leadership team in driving business process enhancements during the service transition and steady‑state operations
Participate in cross‑regional meetings and collaborate with global teams to align on best practices and service standards
Ensure compliance with organizational policies, customer requirements, and partner obligations across all supported locations

Fulltime

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...

Location

Canada , Chilliwack

Salary:

36.60 CAD / Hour

DeVry Greenhouses Ltd.

Expiration Date

Until further notice

Requirements

Diploma or degree in Information Technology, Computer Science, or related field
3-5+ years of technical support experience in a corporate or enterprise environment
Previous leadership, supervisory, or team lead experience in an IT support environment
Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
Strong troubleshooting, communication, organizational, and customer service skills
Valid BC Driver's License and willingness to travel occasionally between company locations
Must be legally authorized to work in Canada

Job Responsibility

Respond to users experiencing technical difficulties in person, remotely, and electronically
Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
Provide business systems, network, and Internet support to users
Research and implement solutions using technical manuals, user guides, and support documentation
Provide training and technical guidance to users in response to identified difficulties
Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
Manage escalated support requests and ensure timely ticket resolution
Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
Maintain IT asset inventory, documentation, and problem/solution logs

What we offer

RRSP matching
extended health & dental benefits
professional growth and development opportunities

Fulltime

It Support Manager (Cpg)

RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG d...

Location

Spain , Madrid

Salary:

Not provided

Remotestar

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background
10 + years of experience in Sustain/Maintenance/Support Management
Exceptional interpersonal skills, with strong written and verbal communication abilities
Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory
Experience with sustain in CPG companies is preferred, with experience in CRM implementation, Commerce (digital and physical store), POS, and omni-implementation considered a plus
Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions
Strong stress management skills to handle customer pressure and problem resolutions
Familiarity with business processes and the impact of our solutions and services
Ability to liaise with users to ensure satisfactory handling of requests or problem reports
Proven experience in managing customer-specific Development Operations and Managed Services projects

Job Responsibility

Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries
Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures
Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
Handle the escalation of incidents related to non-user end issues
Manage and monitor network, server, application, CRM and related issues
Generate reports on pending tickets at the end of each day
Foster a culture of extreme ownership within the team
Ensure compliance with hours tracking, issue resolution status, and resource ownership
Track resource utilisation against allocation and budget, including project timesheet approvals
Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates

Fulltime

New

Msp It Support Engineer

Our client, a growing managed services provider in the Phoenix, Arizona area, is...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of IT support experience, including experience working in the MSP industry
Strong hands-on experience with Microsoft 365 administration and support
Experience supporting VMware environments
Strong knowledge of Active Directory, Group Policy, and Windows Server environments
Experience troubleshooting Windows desktops, printers, networking, and remote access tools
Familiarity with backup solutions, antivirus/security tools, and ticketing systems
Excellent problem-solving, communication, and customer service skills
Ability to manage multiple priorities and work effectively in a fast-paced client-service environment

Job Responsibility

Provide Tier 2/Tier 3 technical support for end users and client environments in an MSP setting
Troubleshoot and resolve issues involving desktops, servers, networks, and cloud-based systems
Administer and support Microsoft 365, including user accounts, Exchange Online, Teams, SharePoint, and licensing
Manage and support VMware virtualized environments
Maintain and troubleshoot Active Directory, including user provisioning, group policy, permissions, and domain services
Monitor system performance and proactively identify and resolve technical issues
Support onboarding/offboarding processes, including account creation, permissions, hardware setup, and access management
Assist with server maintenance, patching, backups, disaster recovery, and security best practices
Document technical issues, resolutions, and client environments accurately in the ticketing system
Collaborate with internal teams and clients to deliver excellent service and timely issue resolution

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

New

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of IT support or help desk experience
Strong familiarity with Windows 10/11 and/or macOS environments
Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook
Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)
Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.)
Ability to troubleshoot hardware, printers, VoIP phones, and peripherals
Strong customer service and communication skills
Ability to manage multiple tasks and stay organized in a high-volume environment
Experience supporting remote users and VPN technologies

Job Responsibility

Respond to IT support tickets submitted via phone, email, or ticketing system
Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
Assist with user account management including password resets and permissions
Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk
Resolve issues with hardware components including laptops, desktops, printers, and peripherals
Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
Support new-hire onboarding including device setup and application configuration
Document all troubleshooting steps, solutions, and system changes
Maintain and track IT equipment inventory
Escalate complex issues to senior system or network teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

IT Support Technician (Tier 3)

Games Workshop has an exciting opportunity for a proactive and resourceful Tier ...

Location

United States , Memphis

Salary:

Not provided

Games Workshop

Expiration Date

June 22, 2026

Requirements

Experience supporting users via an ITSM helpdesk application in an enterprise environment, including experience supporting remote users across varying time zones
Strong knowledge of Windows Operating Systems, Server Technologies, Active Directory, and Group Policy
Robust network troubleshooting skills for routers, switches, wireless access points, firewalls, WAN, and LAN, alongside a solid understanding of DHCP, DNS, TCP/IP, VPN, VOIP telephony, and virtualization
Experience supporting retail stores, warehousing, and distribution networks
Familiarity with Microsoft Office, D365, Google Workspace administration, and VMware
Experience building and maintaining network images using Windows MDT

Job Responsibility

Serve as the highest escalation point within the Service Desk
Triage, track, and document the full lifecycle of advanced incidents through to final resolution
Monitor, maintain, and support core systems, hardware, and infrastructure to ensure alignment with security standards and service level targets
Identify opportunities for continuous improvement
Handle administrative support duties as requested by the IT Manager
Participate in the out-of-hours technical response rota to handle critical incidents
Help deliver key service initiatives, operational changes, and technical project workstreams
Contribute significantly to technical knowledge library
Provide targeted training and mentorship to Tier I and Tier II technicians
Assist with Major Incident management as needed

What we offer

4 weeks’ vacation per year
12 additional public holidays paid off
Full health, dental, and eye coverage
401K with a matching 3% match
Profit share bonus (subject to GW meeting profit targets)
Option to join Share Save scheme
Staff discount of between 25% and 50% on our products

Fulltime

It Support Specialist

We are seeking a motivated and customer-focused PC Technician / IT Support Speci...

Location

United States , Naples

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

CompTIA A+ certification (or actively pursuing)
Basic understanding of computer hardware, operating systems, and troubleshooting
Strong communication skills and ability to work with end users
High school diploma or GED required
Ability to type at least 25 WPM
Reliable, punctual, and professional

Job Responsibility

Install, maintain, and troubleshoot computer hardware, including desktops, laptops, and peripherals
Install, update, and support software and operating systems (Windows environments)
Provide technical support to end users, both in-person and remotely
Diagnose and resolve hardware, software, and connectivity issues
Document issues, resolutions, and processes in a ticketing system
Assist with system upgrades, imaging, and deployments
Work closely with end users to ensure a positive support experience

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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Remote IT Support

Job Description

Job Responsibility

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