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Remote IT Support

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Location:
Sweden , Stockholm

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive and customer-focused Remote IT Support professional to provide technical assistance to users across a distributed environment. In this role, you will be responsible for diagnosing and resolving technical issues, ensuring seamless system performance, and delivering high-quality support through remote channels.

Job Responsibility:

  • Provide remote technical support via phone, email, and ticketing systems
  • Diagnose and resolve hardware, software, and network-related issues
  • Manage and prioritize support tickets to meet service level agreements
  • Assist users with system access, password resets, and account management
  • Support installation, configuration, and maintenance of software and devices
  • Monitor system performance and escalate complex issues to higher-level support teams when necessary
  • Maintain accurate documentation of incidents, solutions, and processes
  • Collaborate with IT teams to improve system reliability and user experience
  • Provide guidance and training to users on IT systems and best practices
  • Ensure compliance with IT security policies and data protection standards

Requirements:

  • Degree or certification in Information Technology, Computer Science, or a related field
  • Proven experience in IT support, helpdesk, or technical support roles
  • Strong understanding of operating systems, networking concepts, and common business applications
  • Experience with remote support tools, ticketing systems, and IT service management platforms
  • Familiarity with cloud services, collaboration tools, and endpoint management solutions
What we offer:
  • A flexible and remote-friendly work environment
  • Opportunities to work with modern IT systems and technologies
  • Professional development and continuous learning opportunities
  • Competitive compensation and benefits package
  • A supportive and collaborative team culture focused on delivering excellent user support

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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