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Randstad Logo Randstad · Customer Service

Remote Hybrid Bilingual Customer Relations Specialist

Canada, London Employment contract 46000.00 USD / Year · Job Posted May 18, 2026
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Job Description

Elevate your career with the perfect balance of flexibility and connection! We are looking for a passionate, bilingual professional to join our amazing team in Downtown London. If you thrive on helping people, love solving puzzles, and want a role that offers the best of both worlds—working from home and in a vibrant city core—this is the opportunity for you. Why You’ll Love It Here Hybrid Flexibility: Enjoy 3 days working from home and 2 days in our vibrant Downtown London office. Stability: This is a Full-Time, Permanent position with a Monday to Friday schedule (no weekends!). The Details Salary: $46,000 per year Location: Downtown London, ON (Hybrid) Hours: Monday – Friday (Must be flexible to work an 8-hour shift between 6:00 AM – 8:00 PM EST) Language: Native-level fluency in French and professional proficiency in English. Training: An intensive 8-week on-site training program in our London office to ensure you have all the tools to succeed.

Job Responsibility

  • Provide courteous, accurate, and timely solutions to customer inquiries
  • Use your bilingual skills to bridge communication gaps
  • Think creatively to solve problems and provide outside the box solutions
  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Requirements

  • Excellent English and FRENCH communication skills
  • Must be able to pass a criminal background check and the government's enhanced screening process
  • Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
  • Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
  • Minimum High school education required
  • Strong computer/multitasking skills
  • Previous Customer Service or Call Centre experience is required
  • Ability to work under pressure and be adaptable

What we offer

  • Full time hours
  • Hybrid
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days and paid vacation
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options
  • Being a part of a great team
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