CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Remote Engineer

India, Bangalore · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

The Service Delivery Client Engineering - Remote Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

Job Responsibility

  • Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing
  • Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations
  • Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications
  • Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices
  • Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains
  • Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems
  • Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records
  • Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis
  • Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution
  • Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required
  • Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness
  • Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development
  • Adheres to IT service management processes and standards, including incident, problem, and change management procedures

Requirements

  • Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools
  • Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations
  • Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems
  • Displays problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains
  • Good customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
  • Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment
  • Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders
  • Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing

Nice to have

  • Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred
  • Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Remote Engineer

8 matching positions

Remote Engineer

The Service Delivery Client Engineering - Remote Engineer (L1) is an entry level...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools
  • Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations
  • Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems
  • Displays problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains
  • Good customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
  • Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment
  • Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders
  • Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing
Job Responsibility
Job Responsibility
  • Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing
  • Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations
  • Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications
  • Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices
  • Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains
  • Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems
  • Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records
  • Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis
  • Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution
  • Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required
  • Fulltime
Read More
Arrow Right

Project Engineer - Remote (GRAD)

Our Telecommunications Group has been at the forefront of creating a new generat...
Location
Location
United States , Philadelphia
Salary
Salary:
55000.00 - 60000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree (Engineering, or similar program) is required.
  • Graduated in 2023 or later from a 2 year+ program
  • Ability to work in a fast-paced environment and able to multi-task
  • Must be highly detail-oriented, well organized, and possess strong problem solving / analytical skills
  • Ability to work independently
  • Excellent verbal and written communication skills.
  • Highly proficient in MS Excel.
  • Must be willing and able to quickly identify and learn department functions
  • existing processes
  • and procedures independently
Job Responsibility
Job Responsibility
  • Coordinate with cross-functional project teams to create and administer project plans, reports, and schedules
  • Data entry, review, and process project forms & deliverable documents
  • Maintain project trackers and 3rd party tracking databases
  • Assist with data collection, validation, and ongoing maintenance/updates in various internal and 3rd party systems
  • Project Invoicing
  • Liaison between National Project Accountants and Procurement
  • Attend internal and external client calls, and assist in administrative preparation, as needed
  • Act as the point of contact and communicate project status to the project team
  • Analyze data and create action items for team members based upon project status
  • Prepare project reports and deliver to project staff
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Oracle Database Engineer - Remote in US

The Oracle Database Engineer supports Oracle database platforms in public cloud ...
Location
Location
United States , Plano
Salary
Salary:
68000.00 - 87000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a US citizen or Green card holder
  • 2+ years of Oracle database administration
  • 1+ year supporting DBaaS in public cloud environments
Job Responsibility
Job Responsibility
  • Perform day-to-day Oracle database administration and operational support
  • Execute backup, restore, patching, and upgrade tasks
  • Monitor and tune Oracle database performance using cloud-native and OEM tools
  • Support database provisioning, cloning, and decommissioning activities
  • Assist with Infrastructure-as-Code deployments using approved templates
  • Perform database refreshes, exports (Data Pump), and imports
  • Support performance analysis activities: AWR and ASH analysis, Wait event and workload review
  • Maintain database logs, storage, and system processes
  • Support disaster recovery and replication operations
  • Assist with enforcing database security policies, including: IAM-aligned access controls, Encryption and audit logging
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • 401k program with company match
  • Fulltime
Read More
Arrow Right

Entry Level - Site Reliability Engineer (Remote - Ireland)

Yelp engineering culture is driven by our values: we’re a cooperative team that ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
Yelp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Familiarity with Linux and an enthusiasm for learning more (we use Ubuntu but any distro is fine)
  • Command of your favorite modern programming language: Python, Ruby, Go, Java, C++, etc.
  • Hands-on experience with public cloud platforms (we use AWS, but Azure/GCP are fine)
  • Practical background in Infrastructure as Code and Configuration Management (e.g., Terraform, Puppet, Ansible, or similar)
  • Relevant experience with Linux containerisation and orchestration (e.g., Docker and Kubernetes)
  • A solid understanding of fundamental technologies like TCP/IP, HTTP (transport, serving and load-balancing), and DNS, containerization & workload orchestration or datastores and streaming technologies
  • Exposure to monitoring concepts and best practices around performance, reliability and security
  • Excellent communication and documentation skills
  • An eagerness to ask questions, take initiative and learn everyday
Job Responsibility
Job Responsibility
  • Work closely with engineers in supporting new features and services
  • Build tools to monitor site stability and performance
  • Help ensure the reliability and scalability of our infrastructure, while maintaining platform SLOs
  • Troubleshoot site issues using industry-leading tools like Splunk, Prometheus and OpenTelemetry
  • Automate everything with Python, Puppet, Git, Jenkins, and Terraform and leveraging an extensive suite of AI tooling
  • Develop custom tools when off-the-shelf solutions don’t work at our scale and contribute upstream to open source projects
  • Participate in light on-call rotations - we have geographically distributed SRE teams for follow-the-sun support, which means nobody needs to be on-call 24h a day
What we offer
What we offer
  • Full responsibility for projects from day one, a collaborative team, and a dynamic work environment
  • Competitive salary, a pension scheme, and an optional employee stock purchase plan
  • 25 days paid holiday (rising to 29 with service), plus one floating holiday
  • €150 monthly reimbursement to help cover remote working expenses
  • €86 caregiver reimbursement to support dependent care for families
  • Private health insurance, including dental and vision
  • Flexible working hours and meeting-free Wednesdays
  • Regular 3-day Hackathons, bi-weekly learning groups, and productivity spending to support and encourage your career growth
  • Opportunities to participate in digital events and conferences
  • €86 per month to use toward qualifying wellness expenses
  • Fulltime
Read More
Arrow Right

Principal Process Engineer (Remote)

The Refinery Fluid Catalytic Cracking (FCC) process subject matter expert uses u...
Location
Location
United States , Tyler
Salary
Salary:
Not provided
delekus.com Logo
Delek US
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 year / Bachelor's Degree (Required)
  • 12 (twelve) or more years process engineering experience or equivalent ability in refining industry (Required)
  • Trains, mentors and coaches less experienced process engineers
  • Oversees daily performance monitoring efforts by younger engineers
  • Maintains process unit health indicators and provides oversight for younger engineers as they analyze, interpret, and disseminates performance indicators and unit operations data for assigned units
  • Identifies short- and long-term process changes to improve unit(s) profitability and optimize efficiency
  • Exhibits strong engineering judgment in equipment design and process development to compromise between process requirements, economics, operator effectiveness and environment/safety objectives
  • Presents all general sections and some unit specific sections of operator process training classes, approves process portions in Management of Change (MOC) development, perform process engineering duties in a process hazard analysis (PHAs) on complex units
  • Expertly understands and utilizes process unit operating manuals
  • Provides feedback for the improvement of company process guides and best practices
Job Responsibility
Job Responsibility
  • The Refinery Fluid Catalytic Cracking (FCC) process subject matter expert uses understanding of process fundamentals, process equipment, refinery practices, and the FCC technology to ensure safe, environmentally friendly, reliable, and optimal refinery operation while coordinating and influencing the achievement of these objectives utilizing data driven critical thinking
What we offer
What we offer
  • up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
  • medical benefits that start on day one with a 30% premium rebate annually
  • access to the Calm app for FREE
  • additional annual incentives as you set and achieve goals
  • Fulltime
Read More
Arrow Right

Staff Software Engineer - Remote Assistance

AM&D (Autonomous Mobility & Delivery) team is building the systems that will all...
Location
Location
United States , Seattle, Washington; San Francisco, California
Salary
Salary:
232000.00 - 258000.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree in Computer Science, Engineering, or a related field or equivalent practical experience
  • Seven or more years of software engineering experience including substantial experience building large scale backend systems
  • Proven ability to set technical direction across teams and deliver high quality distributed systems in production environments
Job Responsibility
Job Responsibility
  • Help define and evolve foundational RA architectures including platforms for real time data ingestion, autonomy state representation, operator workflow support, partner integration, and long term scalability
  • Work closely with engineering teams across AM&D, maps, infrastructure, mobility experience, and other partner groups to align RA capabilities with broader autonomy and rider experience priorities
  • Collaborate directly with external autonomy companies to develop integration approaches, negotiate technical interfaces, and guide joint solutions that improve the safety and clarity of autonomous operations
  • Help driving major architectural initiatives that prepare RA for increasing complexity, wider partner support, and global scale
  • Mentor engineers across the organization and elevate engineering quality through strong design and architectural guidance
  • Contribute to internal and external strategic communication including preparing technical updates for Uber executives, documenting architectural decisions, and representing RA in cross company technical forums
  • Help defining instrumentation, establish KPIs, and use operational and user insights to guide continuous improvement in reliability, latency, decision quality, and operator clarity
What we offer
What we offer
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
  • Fulltime
Read More
Arrow Right

Technical Remote Engineer Graduate

Joining HPE in a graduate role is an excellent opportunity for a self-motivated,...
Location
Location
Tunisia , Ariana
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
  • Excellent communication skills in French and English (written and spoken)
  • A problem-solving mindset and interest in delivering exceptional customer support
  • Comfortable working in a dynamic, international, and remote-first environment
  • Able to handle pressure and prioritize tasks effectively
  • A collaborative team player with a proactive attitude and eagerness to learn
  • Basic understanding of computing, storage, or peripheral systems is a plus
Job Responsibility
Job Responsibility
  • Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
  • Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
  • Collaborate with experienced team members and escalate more complex issues when necessary
  • Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
  • Continuously build knowledge on HPE technologies, tools, and processes
  • Play a key role in customer success by proactively identifying common issues and sharing prevention strategies
What we offer
What we offer
  • Initial extensive onboarding to support you with adjusting into the role
  • Ongoing learning and development throughout the duration of the program
  • Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
  • Competitive salary and great benefits
  • Great work-life balance including hybrid working and Wellness Fridays initiative
  • Fulltime
Read More
Arrow Right

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role at Hewlett Packard Enterprise providing ...
Location
Location
Tunisia , Ariana
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School: completion of post-primary level education prior to University study (e.g., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.)
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right