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We are seeking a skilled Remote Desktop Engineer to design, implement, and support virtual desktop infrastructure (VDI) and remote access solutions. The ideal candidate will have hands-on experience with platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop, and a strong understanding of end-user computing environments.
Job Responsibility
Design, deploy, and maintain Remote Desktop / VDI environments
Manage and support platforms such as Microsoft Remote Desktop Services (RDS), Citrix Virtual Apps & Desktops, VMware Horizon, or Azure Virtual Desktop (AVD)
Monitor system performance, availability, and security of virtual desktop environments
Troubleshoot and resolve user issues related to remote access, connectivity, and performance
Configure and manage user profiles, policies, and access controls
Support patching, upgrades, and system maintenance activities
Collaborate with infrastructure, network, and security teams to ensure seamless operations
Optimize VDI performance, scalability, and user experience
Maintain documentation for system configurations, processes, and troubleshooting guides
Requirements
3+ years of experience in Remote Desktop / VDI engineering or support
Hands-on experience with RDS, Citrix, VMware Horizon, or Azure Virtual Desktop
Strong knowledge of Windows Server, Active Directory, and Group Policy
Understanding of networking concepts (DNS, VPN, firewalls, load balancing)
Experience with user profile management (FSLogix, roaming profiles, etc.)
Ability to troubleshoot performance and connectivity issues
Familiarity with monitoring tools and log analysis
Strong problem-solving and analytical skills
Good communication skills in English (written and verbal)
Certifications such as Microsoft, Citrix (CCA/CCP), VMware (VCP)
Experience with cloud-based VDI solutions (Azure/AWS)
Knowledge of security best practices in remote access environments
Scripting skills (PowerShell) for automation
Analytical thinking and troubleshooting
Attention to detail
Customer-focused mindset
Ability to work in a collaborative environment
Nice to have
Certifications such as Microsoft, Citrix (CCA/CCP), VMware (VCP)
Experience with cloud-based VDI solutions (Azure/AWS)
Knowledge of security best practices in remote access environments