Remote Customer Success Supervisor Job at GemCommerce (Hanoi)

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

Call Center Resolutions Supervisor

Drive an exceptional customer experience by building and leading high-performanc...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a customer facing role within Call Center
Minimum 1 year of experience in leading and/or influencing co-workers
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Job Responsibility

Drive an exceptional customer experience by building and leading high-performance teams within an assigned area that engage with customers in all remote channels, thus securing long-term growth
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Senior Sales Development Representative

DMS is seeking a highly motivated, goal-oriented Sales Development Representativ...

Location

United States

Salary:

20.00 - 30.00 USD / Hour

Digital Media Solutions

Expiration Date

Until further notice

Requirements

Significant outbound cold calling experience IS A MUST
3+ years of inside sales experience with a track record of over-achieving quotas
Proficient in Microsoft Office suite (Excel, Outlook, Word, etc.)
Proficient in a pipeline management system and integrated dialer platform (Salesforce or similar)
Strong written, verbal and interpersonal communication skills with an ability to communicate effectively with teammates and supervisors

Job Responsibility

Research new prospects, identify key decision-makers at insurance agencies and generate interest in DMSI’s lead products
Source new sales opportunities through a combination of outbound cold calling, emailing and follow-up to inbound leads
Identify qualified opportunities to develop and close, so they may be supported by the customer success team after sale is completed
Achieve and exceed monthly sales quotas on a consistent basis
Understand customer needs and requirements, overcome objections and vet opportunities to determine alignment with DMSI’s platforms
Maintain and progress a sales pipeline of prospects that aligns with DMSI revenue growth
Maintain knowledge of current insurance market conditions, including target audience and competition

What we offer

Medical, dental, vision insurance
Wellness and mental health benefits
Tax-advantaged health care accounts
Financial and income protection benefits (Life insurance, short-term disability, 401(k)
Paid Time Off (PTO), holidays, and sick time off
Remote worker assistance for wellness and home office
Fully remote work

Fulltime

Client Portfolio Manager Security

Allied Universal is currently seeking a Client Portfolio Manager to lead a busin...

Location

United States , Irving

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field
Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience in successfully building and developing teams
Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.

Job Responsibility

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied policies as outlined by the handbooks and executive memos.
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Field Supervisor

Allied Universal is currently hiring a Field Supervisor (FS) to support operatio...

Location

United States , Napa

Salary:

20.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent required
Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.).
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

Job Responsibility

Perform day / night site visits to inspect & supervise SPs in field
Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.
Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Respond to call-offs that occur during the FS’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director
May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Technical Engineer

The Technical Engineer ensures high customer satisfaction and reduces tech suppo...

Location

United States , Columbia

Salary:

Not provided

Data Processing Solutions

Expiration Date

Until further notice

Requirements

Skills to diagnose and effectively troubleshoot technical issues
Proficiency with information technology regarding both hardware and software, and in depth knowledge of Microsoft server and desktop operating systems
Ability to support virtualization services of VMware and Microsoft Hyper-V
Ability to support the Azure and AWS Cloud Platforms
Self-motivated with the ability to multi-task and adapt quickly to change
Ability to work in a team and communicate effectively
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Understanding of processes within ConnectWise

Job Responsibility

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware
System documentation to include system reviews, audits and customer alignment
Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
Participate in creating and maintaining DPS corporate best practices
Administrative documentation to include accurate time and work detail recording
Document internal processes and procedures related to duties and responsibilities
Escalate service or project issues that cannot be completed within agreed service levels
Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security

What we offer

Competitive salary based on experience and qualifications
Excellent benefits
Fun working environment and culture

Fulltime

IT Help Desk Manager

We are seeking a Remote IT Help Desk Manager to support the Internal Revenue Ser...

Location

United States

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

Bachelors degree
Security Plus certification
8 years of help desk experience with 2 of those years in a management role
Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources
Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
Ability to work independently and as a team lead\supervisor to maintain a good working environment
Ability to work remotely

Job Responsibility

Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing appropriate to agency customer level and mission requirements
Attend meetings with senior-level officials, contractors, and employees. provide deliverable reports
Gather data from contractor staff daily and conduct an analysis of the data to determine the success of the assistance based on the daily performance of the Contractor staff
Provide supervisory guidance to contractors
Report all issues to the Government Technical Manager (GTM)
Provide administrative support for time and attendance
Provide a summary of ticket reviews to GTM
Work closely with GTM on conduct issues with contractor staff to resolution
Work closely with GTM on training development for contractors (e.g. new products and policies)
Monitor contractor staff on all pertinent IRS-CI systems, including the Call Routing Application (currently Cisco Unified Intelligence Center) and Remote Tool Service Delivery software (e.g. CyberArk, Beyond Trust/Bomgar) to ensure all US HD policies are followed

What we offer

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Remote Customer Success Supervisor

GemCommerce

Location:
Vietnam , Hanoi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

Expiration:
March 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Remote Customer Success Supervisor