Remote Customer Service Representative, CVS Health

Remote Customer Service Representative

CVS Health

Location:
United States, Charleston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role.

Job Responsibility:

Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs
Providing telephone assistance to Aetna Medicaid members and providers
Assisting with inquiries such as eligibility, provider changes, and requests for ID cards

Requirements:

Must live within 50 miles of Charleston, WV
Ability to communicate effectively with members and providers orally and in written form
Ability to meet performance standards, attendance requirements and call quality goals
Must be able to work from home and prove to be self-sufficient
High school diploma or equivalent
Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems

Nice to have:

Experience with working remotely in a call center setting
Experienced with Medicaid and Medicare

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 10, 2025

Expiration:
November 14, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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