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Robert Half Logo Robert Half · Customer Service

Remote Customer Service Representative

United States, Corona · Job Posted July 03, 2026
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Job Description

We are looking for a Remote Customer Service Representative to support a leading homebuilding organization in a high-demand service environment. This Contract position focuses on delivering responsive, compassionate assistance while handling a steady volume of inbound customer contacts and maintaining accurate records. Based in Corona, California, this opportunity is ideal for someone who thrives in a fast-moving setting, communicates clearly, and can manage customer information with precision in a remote work environment.

Job Responsibility

  • Handle a large volume of incoming customer calls while maintaining professionalism, accuracy, and efficiency throughout each interaction
  • Collect essential customer details during conversations and record information thoroughly using AI-supported intake documentation tools
  • Enter and update customer data promptly to keep internal processes moving and ensure teams have reliable information
  • Provide attentive, service-focused support by addressing questions with empathy and guiding customers toward appropriate next steps
  • Coordinate with internal departments to pass along customer information clearly and support timely follow-up
  • Help balance workload demands across the team to improve response times and maintain a consistent customer experience
  • Use remote communication and productivity tools to stay aligned with team activities and daily service expectations.

Requirements

  • Experience in customer service, call center support, or a similar role involving frequent inbound customer interaction
  • Strong verbal communication skills with the ability to build rapport quickly and respond with empathy
  • Demonstrated accuracy in data entry and documentation, with close attention to detail
  • Ability to work effectively in a remote setting while staying organized, focused, and productive
  • Proficiency with Microsoft Outlook and Microsoft Teams
  • Familiarity with Salesforce is preferred but not required
  • Spanish bilingual ability is a plus, but not mandatory.

Nice to have

  • Familiarity with Salesforce
  • Spanish bilingual ability

What we offer

  • Access to top jobs
  • Competitive compensation and benefits
  • Free online training
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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